Erika Brown
Brooklyn
Summary
Workday-Certified HR Coordinator with extensive experience in onboarding, compliance documentation, and employee record management. Expertise in maintaining HRIS data accuracy and facilitating seamless new-hire processes. Proven ability to support HR operations and enhance employee engagement while expanding into broader HR responsibilities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Success Specialist
Cherry (B2B Fintech Startup)
Brooklyn
11.2024 - 05.2025
- Supported onboarding and orientation processes for new clients, ensuring smooth setup and documentation compliance.
- Maintained accurate and confidential client and internal records, ensuring data integrity in HRIS and CRM systems.
- Assisted in developing and implementing process improvements for client management and internal operations.
- Coordinated cross-departmental communications to resolve inquiries efficiently and maintain accurate reporting.
- Provided administrative support including scheduling, document preparation, and recordkeeping.
180 Financial Services Recruiter
Experis NYC
New York
10.2022 - 07.2024
- Coordinated onboarding and orientation for new hires, ensuring timely completion of required documentation and HRIS updates.
- Maintained accurate and confidential candidate and employee records in HR systems.
- Facilitated compliance reporting and ensured adherence to organizational policies and procedures.
- Supported HR and management teams with scheduling, communication, and administrative tasks.
- Assisted in improving processes for employee data management, enhancing efficiency and accuracy.
Proxy Customer Service Representative
Adecco / Computershare
Remote
03.2022 - 04.2022
- Assisted with onboarding-related administrative tasks, including data entry and compliance documentation.
- Maintained organized employee records and ensured accurate HRIS updates.
- Supported employees with inquiries regarding policies, processes, and documentation.
- Facilitated smooth communication between HR teams and staff, contributing to operational efficiency.
- Monitored and tracked employee information to ensure regulatory compliance and internal accuracy.
Accounts Payable Clerk
The Children’s Aid Society
New York
01.2006 - 07.2014
- Managed sensitive financial and personnel records, ensuring compliance with internal policies.
- Collaborated with multiple departments to streamline administrative workflows.
- Supported HR-related tasks, including recordkeeping and document verification.
- Assisted in tracking employee-related information for payroll and benefits purposes.
- Coordinated communications between teams to resolve documentation and procedural discrepancies.
Education
Master of Arts - International Psychology
The Chicago School of Professional Psychology
Online08-2014
Bachelor of Arts - Forensic Psychology
John Jay College
New York, NY05-2007
Skills
- HRIS and Workday management
- Employee onboarding and orientation
- Compliance documentation
- Employee relations support
- Cross-functional coordination
- Policy adherence
- Scheduling and calendar management
- Process improvement
- Client support
- Administrative support
Certification
Workday HCM Certification
References
References available upon request.
Timeline
Customer Success Specialist
Cherry (B2B Fintech Startup)
11.2024 - 05.2025
180 Financial Services Recruiter
Experis NYC
10.2022 - 07.2024
Proxy Customer Service Representative
Adecco / Computershare
03.2022 - 04.2022
Accounts Payable Clerk
The Children’s Aid Society
01.2006 - 07.2014
Master of Arts - International Psychology
The Chicago School of Professional Psychology
Bachelor of Arts - Forensic Psychology
John Jay College