Erika Bryan
Greensboro,NC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Teacher
Childcare Network
Greensboro, NC
07.2023 - Current
- Built and strengthened positive relationships with students, parents and teaching staff.
- Developed and enforced positive strategies to encourage good behavior.
- Assisted with toilet training and diaper changing when necessary.
- Participated in workshops, trainings and conferences to improve educational skills.
- Communicated regularly with parents regarding their child's progress or behavioral issues.
- Implemented hands-on, play-based strategies for experiential learning.
- Implemented behavior modeling and positive reinforcement into daily routines.
- Managed record keeping duties such as attendance records and daily reports of individual child activities.
Customer Service Representative
Alorica
Greensboro, NC
01.2023 - 05.2023
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Call Center Representative
Towerloan
Crest Hill, IL
01.2022 - 08.2023
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Collected deposits or payments and arranged for billing.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Consulted with customers to resolve service and billing issues.
Education
Bachelor of Arts - Graphic Design And Media
Southern New Hampshire University
Manchester, NH04-2023
General Studies
Santa Susana High School
Simi Valley, CA06-2013
Skills
- Account Updating
- Appointment Scheduling
- Data Entry
- Product Knowledge
- Inbound and Outbound Calling
- High-Energy Attitude
- Computer Proficiency
- Account Management
- Customer Service
Timeline
Teacher
Childcare Network
07.2023 - Current
Customer Service Representative
Alorica
01.2023 - 05.2023
Call Center Representative
Towerloan
01.2022 - 08.2023
Bachelor of Arts - Graphic Design And Media
Southern New Hampshire University
General Studies
Santa Susana High School
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