Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Erika Buchanan

Moneta,VA

Summary

Dynamic Executive Personal Assistant with a proven track record at Axiom Armor, excelling in office administration and event planning. Recognized for exceptional organization and strong problem-solving skills, I effectively managed complex schedules and enhanced client satisfaction through dedicated support and meticulous attention to detail. Committed to fostering productive professional relationships.

Dedicated Senior Customer Service Representative with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

27
years of professional experience

Work History

Axiom Armor

Executive Personal Assistant
01.2025 - Current

Job overview

  • Prepared meeting agendas and materials to ensure productive discussions during board meetings or executive sessions.
  • Provided exceptional customer service when interacting with clients or vendors on behalf of the executive team.
  • Served as a liaison between the executive office and human resources department to streamline employee-related matters resolution process.
  • Organized high-level events, ensuring seamless execution and positive attendee experiences.
  • Supported financial management processes by assisting with budget planning and expense tracking.
  • Liaised with internal departments and external partners, fostering strong professional relationships.
  • Oversaw office management tasks, including supply inventory, facilities maintenance, and vendor relations.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Used discretion when handling confidential information.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Maintained appropriate filing of personal and professional documentation.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Filed paperwork and organized computer-based information.

Bedford Family Urgent Care

Medical Assistant
03.2016 - 12.2023

Job overview

  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Improved clinical workflow with introduction of electronic health records system.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Measured patient pulse oximetry.
  • Measured patient spirometry.
  • Followed appropriate procedures to minimize patient's exposure to radiation.

Lowes Home Improvment

Customer Service Supervisor
04.1998 - 09.2011

Job overview

  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Researched and corrected customer concerns to promote company loyalty.
  • Reduced employee turnover by cultivating a supportive culture focused on professional growth opportunities and recognition of achievements.
  • Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
  • Optimized staff scheduling to ensure coverage during peak hours, improving customer access.
  • Developed knowledge base for customer service reps, reducing resolution time.
  • Led by example, handling complex customer issues personally to ensure high standards of service.
  • Coordinated with other departments to ensure seamless customer experience.
  • Collaborated with IT department to implement new CRM system, enhancing data management and customer interaction tracking.
  • Reduced employee turnover by creating supportive and engaging work environment.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Interceded between employees during arguments and diffused tense situations.
  • Completed bi-weekly payroll for [Number] employees.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.

Education

Boston Reed Medical School
Napa, CA

from Medical Laboratory Science
06-2007

Buffalo Gap High School
Swoope, VA

High School Diploma
06-1999

Skills

  • Office administration
  • Document preparation
  • Executive support
  • File management
  • Calendar management
  • Meeting planning
  • Expense reporting
  • Time management
  • Customer service
  • Strong work ethic
  • Multitasking and organization
  • Attention to detail
  • Event planning experience
  • Valid Driver's license
  • Dedicated team player
  • Team collaboration
  • Time management expertise
  • Commitment to quality and service
  • Exceptional organization
  • Strong problem solver
  • Advanced interpersonal skills
  • Microsoft office proficiency
  • Professional and mature
  • Client satisfaction
  • Discretion and confidentiality
  • Food service background
  • Database entry
  • Medical terminology
  • Client relations
  • Invoice processing
  • Appointment scheduling
  • Complex Problem-solving
  • Scheduling
  • Schedule management
  • Administrative support
  • Personal training and coaching
  • Customer needs assessment
  • Filing and data archiving
  • Report writing
  • Vendor relationship management
  • Multi-line phone proficiency
  • Account management
  • Office supply management
  • Shipping and receiving packages
  • Call screening
  • Human resources management (HRM)

Timeline

Executive Personal Assistant

Axiom Armor
01.2025 - Current

Medical Assistant

Bedford Family Urgent Care
03.2016 - 12.2023

Customer Service Supervisor

Lowes Home Improvment
04.1998 - 09.2011

Boston Reed Medical School

from Medical Laboratory Science

Buffalo Gap High School

High School Diploma

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Erika Buchanan