Erika Burback

• Responsible for providing the Public with information regarding UTA services. Maintain professional company image through interaction with internal and external customers. Follow up on Customer requests for transportation services at UTA offices. Responsible for daily and monthly reconciliation for all revenue and inventory using Microsoft Excel. Daily inventory often exceeded $80,000.

• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Monitored systems in operation and quickly troubleshot errors.
• Utilized ticketing system to track customer requests and prioritize urgent needs.
• Communicated with clients to verify roots and causes of computer problems.

Provide information regarding the Authority's service to the public. Responsible for the development, design maintenance, presenting, and research of UTA Safety and Education Program budget. Responsible for educating Primary and Secondary school students through various presentation techniques. Oversee UTA Special Service for compliance to federal guidelines. Present to educators and Youth Group Leaders on how to integrate UTA Safety.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.