Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
Erika Lowery
Summary
Overview
13
years of professional experience
Work History
Seattle Veterinary Specialists
Veterinary Assistant
04.2019 - 09.2021
Job overview
- Provided customer support to clients, answering questions and addressing concerns.
- Handled extremely critical patients from other hospital transfers.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Administered medications to animals in treatment and documented changes in condition.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Answered owner animal health questions and advised on best care practices.
- Collected patient biopsies and blood samples for laboratory analysis.
- Restrained animals for examination and treatment.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Kept detailed records of animal treatments and medications.
- Observed animals for signs of distress or illness.
- Monitored vital signs and provided nursing care for animals.
Pilchuck Veterinary Hospital
Veterinary Assistant
03.2015 - 04.2019
Job overview
- Provided customer support to clients, answering questions and addressing concerns.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Performed testing and completed blood counts.
- Prepared and administered diets and feedings according to instructions.
- Educated clients on post-surgical care and nutrition.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Observed animals for signs of distress or illness.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Kept detailed records of animal treatments and medications.
- Prepared animals for surgical procedures.
- Followed safety protocols for handling animals.
- Assisted in examination and treatment of animals in veterinary clinic.
- Restrained animals for examination and treatment.
- Groomed and bathed animals to maintain hygiene and appearance.
- Answered owner animal health questions and advised on best care practices.
Allstate Insurance Co
Insurance Account Manager
01.2013 - 03.2015
Job overview
- Complied with established internal controls and policies.
- Calculated quotes and educated potential clients on insurance options.
- Upsold additional products and services after identifying customer needs and requirements.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Obtained underwriting approval by completing application for coverage.
- Reported policy changes and company conditions affecting customer satisfaction.
- Tracked progress of all outstanding insurance claims.
- Educated clients on insurance policies and procedures.
- Calculated premiums and established payment methods for sales.
Allstate Insurance Co
Insurance Sales Associate
03.2012 - 01.2013
Job overview
- Generated quotes and proposals for clients to match individual needs.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Developed strong referral network in community to raise awareness and increase sales opportunities.
- Educated clients on insurance policies and procedures.
- Collected premiums on or before effective date of coverage.
- Monitored customer feedback and identified areas of improvement.
- Researched and identified potential new markets.
Reebok
Sales Manager
04.2008 - 03.2012
Job overview
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Education
Everett Community CollegeEverett, WA
Associate of Science from Nursing
04.2023
University Overview
- Dean's List Spring 2023
- 3.8 GPA
Stanwood High SchoolStanwood, WA
High School Diploma
06.2009
University Overview
Skills
- Veterinary Medicine
- Billing Procedures
- Insurance Claims Management
- Customer Service and Assistance
- Customer Satisfaction
- Excellent Team Leadership
- Organizational Systems
- Excellent Communication Talents
- Business Development and Planning
- Revenue Growth
- Market and Competitive Analysis
- Microsoft Word
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
Timeline
Veterinary Assistant
Seattle Veterinary Specialists
04.2019 - 09.2021
Veterinary Assistant
Pilchuck Veterinary Hospital
03.2015 - 04.2019
Insurance Account Manager
Allstate Insurance Co
01.2013 - 03.2015
Insurance Sales Associate
Allstate Insurance Co
03.2012 - 01.2013
Sales Manager
Reebok
04.2008 - 03.2012
Everett Community College
Associate of Science from Nursing
Stanwood High School
High School Diploma
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