ERIKA CABATINGAN
'Aiea,HI
Summary
Meticulous and hardworking HR professional with advanced understanding of successful employee relations strategies. Dedicated to reinforcing company policies for handling performance and behavioral issues. Good research, dispute resolution and solution development skills. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
17
17
years of professional experience
Work History
Administrative Assistant/Sales Support Coordinator
Jet Hawaii Forwarders
11.2022 - Current
- Maintained files and filing, keeping sensitive information confidential
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records
- Maintained accurate records for shipments including bills of lading and manifests
- Prepare and label freight, generate BL's and hazardous material docs for freight shipping via Matson, Pasha and Young Brothers
- Managed daily operations of a fleet of 4 trucks and drivers, ensuring timely delivery of goods to customers
- Developed strong working relationships with customers, carriers, and vendors to ensure smooth transportation processes
- Coordinated with shippers, receivers, and truckers to ensure efficient movement of freight
- Create bookings and provide all necessary paperwork
- Responded promptly to customer inquiries via phone or email, providing product information, resolving issues or redirecting queries to appropriate team members
- Assisted in the preparation of proposals/bids by gathering relevant information from various departments within specified deadlines
- Compare rates, tariffs and services between YB, Matson and Pasha to provide customer with best shipping options
- Developed strong relationships with key clients through regular communication and proactive follow-ups on their needs or concerns
Office/operations Manager
ABC Corporation
02.2017 - 10.2022
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes including transfers and separations.
- Delivered team member services and customized employee programs focused on optimizing labor relations and communications.
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- Organized and facilitated employee focus groups to gather feedback and insights.
- Implemented employee recognition and rewards systems to promote positive work environment.
- Implemented team feedback to recommend corrective action to senior leadership.
- Management of fleet vehicles
Book Keeper
ABC Corporation
07.2018 - 10.2022
- Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes
- Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers
- Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software
- Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.
Production Manager
ABC Corporation
08.2017 - 10.2022
- Direct or coordinate production, processing, distribution, or marketing activities of industrial organizations
- Review processing schedules or production orders to make decisions concerning inventory requirements, staffing requirements, work procedures, or duty assignments, considering budgetary limitations and time constraints
- Review operations and confer with technical or administrative staff to resolve production or processing problems
- Develop or implement production tracking or quality control systems, analyzing production, quality control, maintenance, or other operational reports, to detect production problems
- Hire, train, evaluate, or discharge staff or resolve personnel grievances
- Conduct OSHA, EPA, DOT and Hazmat trainings at multiple facilities
- Attended courses to stay up to date in current OSHA, EPA and DOT regulations
- Edit and update SDS materials in order to stay compliant
- Submit annual FIFRA, HEPCRA and EPA reports
- Manage EPA hazardous waste disposal documents.
Order Entry Clerk
ABC Corporation
08.2016 - 02.2017
- Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms
- Prepare invoices, shipping documents, and contracts
- Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays
- Verify customer and order information for correctness, checking it against previously obtained information as necessary.
Catering Event Coordinator
MAE ONO LLC
06.2011 - 06.2015
- Managed event logistics and operations.
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Maintain food and equipment inventories, and keep inventory records
Office Assistant
PACIFIC UNIVERSITY
08.2007 - 05.2011
- Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Set up and maintain paper and electronic filing systems for records, correspondence, and other material
- Maintain scheduling and event calendars
- Answered management and employee questions, interpreted contracts and resolved issues.
Education
Bachelor of Science - Biology
Pacific University
Forest Grove05.2011
Skills
- Data Entry
- Reception oversight
- Digital Archiving
- Human Resources
- Recruitment and selection
- Labor law knowledge
- Cost Reductions
- Compensation and benefits
- Sales strategy development
- Performance Tracking
Timeline
Administrative Assistant/Sales Support Coordinator
Jet Hawaii Forwarders
11.2022 - Current
Book Keeper
ABC Corporation
07.2018 - 10.2022
Production Manager
ABC Corporation
08.2017 - 10.2022
Office/operations Manager
ABC Corporation
02.2017 - 10.2022
Order Entry Clerk
ABC Corporation
08.2016 - 02.2017
Catering Event Coordinator
MAE ONO LLC
06.2011 - 06.2015
Office Assistant
PACIFIC UNIVERSITY
08.2007 - 05.2011
Bachelor of Science - Biology
Pacific University
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