Erika Cadena
Fontana,CA
Summary
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Certified security offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security Dispatcher
Blackstone Consulting Inc
10.2018 - 08.2023
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Prepared detailed incident reports to facilitate appropriate follow-up.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Received emergency and non-emergency calls to dispatch security service and medical assistance.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Administrator
Blackstone Consulting Inc
10.2018 - 08.2023
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Entered and maintained departmental records in company database.
- Coordinated with human resources department to handle payroll and personnel databases.
- Collected, arranged, and input information into database system.
Security Supervisor
Allied Universal
04.2011 - 10.2018
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted regular patrols of facility to detect and deter security threats.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Collaborated with management to develop security policies and procedures.
Education
No Degree - Business Administration And Management
Argosy University
OntarioSkills
- Organizational Standards
- Critical Thinking
- Emergency Situations
- CCTV Surveillance
- Administrative Support
- Complex Problem-Solving
- Emergency Call Routing
- Tracking Systems
- Effective Customer Service
- Alarm System Monitoring
- Access Control
- Incident Reports
- Secure Sensitive Information
- Document Calls
- Information Archiving and Retrieval
- Complete Official Forms
Certification
- Guard Card
Languages
Spanish
Native or Bilingual
Timeline
Security Dispatcher
Blackstone Consulting Inc
10.2018 - 08.2023
Administrator
Blackstone Consulting Inc
10.2018 - 08.2023
Security Supervisor
Allied Universal
04.2011 - 10.2018
No Degree - Business Administration And Management
Argosy University
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