Erika Canela

Professional with strong background in administrative support, ready to contribute effectively to team success. Skilled in managing schedules, coordinating meetings, and handling communications with precision. Known for adaptability, reliability, and results-driven approach. Consistently ensures smooth office operations and fosters collaborative work environment.

• Housing Specialist, Greater Lawrence Community Action Council, 03/01/24, Present, Housing counseling: worked with clients to develop individualized housing plans. Assists clients with housing supportive and subsidized housing paperwork, financial literacy, employment support, health and wellness support., Maintained accurate documentation of service objectives and outcomes as well as other services in accordance with program and agency guidelines. Maintained client related data and case notes in data systems., Landlord/tenant relations and recruitment: Maintained a working relationship with all landlords/ management companies where clients reside. Provided mediation services for landlords/tenants., Ensured compliance with funders, reporting and data collection. Meet required deadlines for reports established by funding sources, all agency policies, and grant/funder sources outlined requirements.
• Geriatric Support Services Coordinator, AgeSpan, 07/01/22, 10/31/23, Relationship management: Cultivated strong partnerships with service vendors and coordinated service delivery, mirroring the need to manage international distribution partnerships., Project oversight: Coordinated services and resources for older adults, akin to managing sales projects and tracking new releases for distribution partners., Data management: Maintained and analyzed reports to ensure compliance and efficiency, directly transferable to managing sales reports and ensuring alignment with goals.
• Community Health and Outreach Specialist, Lowell Community Health Center, 04/01/20, 06/30/22, Collaborative work: Worked with diverse communities and service partners, like fostering relationships with international sales reps and distributors., Data analysis and reporting: Produced data-driven reports to support decision-making, which aligns with the need to track sales performance and evaluate opportunities for growth.
• Administrative Assistant, International Experience & Study Abroad Office, 09/01/18, 03/31/20, Marketing support: Created brochures, fact sheets, and other marketing materials to support programs, demonstrating your ability to handle marketing initiatives for product awareness., Program evaluations: Assisted in evaluations of short-term programs, providing experience in assessing performance and making data-driven adjustments.