Summary
Overview
Work History
Skills
Timeline
Generic

Erika Carpio

Hemet,CA

Summary

Developed coordination and customer service skills in fast-paced, high-volume environment. Well-versed in managing teams, handling customer inquiries, and streamlining operations.

Overview

8
8
years of professional experience

Work History

FOH Supervisor

Avensole Winery
06.2022 - 10.2024
  • Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
  • Implemented new training programs for FOH staff, resulting in improved performance.
  • Collaborated with the kitchen team to address any concerns or issues promptly.
  • Oversaw inventory management, minimizing waste and ensuring stock levels at all times.
  • Managed a team of servers, bartenders, and hosts to ensure smooth service during peak hours.
  • Resolved guests complaints while maintaining positive customer environment.

Server/Bartender

Wine Ranch Grill & Cellars
04.2021 - 06.2022
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Carried out complete opening and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

FOH Manager

Law's Restaurant
03.2019 - 01.2022


  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Adhered to safe work practices and food safety regulations.
  • Maintained positive team environment by encouraging teamwork and respect.
  • Created and distributed staff schedules and maintained time punches.
  • Planned events from concept to completion by responding to event inquiries, establishing budgets and designing customized menus.

F&B Supervisor

Carter Estate Winery
06.2016 - 04.2019
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Resolved problems, improved operations and provided exceptional service.
  • Actively listened to customers, handled concerns quickly

Skills

  • Beverage Preparation
  • Item Promotion
  • High-Volume Dining
  • Menu Item Recommendation
  • Wine Pairings
  • Overseeing Employees
  • POS Terminal Operation
  • Personnel Scheduling

Timeline

FOH Supervisor

Avensole Winery
06.2022 - 10.2024

Server/Bartender

Wine Ranch Grill & Cellars
04.2021 - 06.2022

FOH Manager

Law's Restaurant
03.2019 - 01.2022

F&B Supervisor

Carter Estate Winery
06.2016 - 04.2019

Similar Profiles

CREATE PROFILE
Erika Carpio