ERIKA CARRANZA
Davenport,FL
Summary
Adaptable, highly motivated, results driven professional. Skilled in maximizing productivity through detailed analysis and quality assurance. Dependable and quick-learning individual seeking a career to further develop leadership expertise in a challenging yet rewarding company.
Overview
4
4
years of professional experience
Work History
FRONT OFFICE RECEPTIONIST
Soni Family Practice
Davenport, FL
03.2021 - Current
- Answer multi-line phone system for busy medical practice with five office locations and greet callers enthusiastically.
- Greet and direct average of 200 patients and visitors upon daily arrival. Provide friendly, knowledgeable, professional assistance and answer questions to build rapport and retention.
- Communicate with patients to coordinate appointments effectively.
- Gather and track medical information from patients in compliance with HIPPA regulations, Organize and input data into electronic health records.
- Verify patient's health insurance eligibility and benefits while ensuring all financial fee services are covered.
- Review financial records, collect copayments, process any patient billing claims while managing and setting up payment plans as needed.
- Effectively perform administrative and secretarial tasks.
- Identify areas of improvement by supporting continued professional development of new hires.
- Route business correspondence, documents and messages to correct departments and staff members
- Help patients navigate web-based system to increase self-sufficiency and reduce administrative load
MEDICAL CALL SPECIALIST/FRONT OFFICE RECEPTIONIST
PREMIER MEDICAL ASSOCIATES
Kissimmee, FL
04.2018 - 03.2021
- Answered multiline phone system for busy medical practice consisting of 15 office locations.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Adhered to strict HIPAA guidelines to protect patient privacy while updating demographic and other personal information.
- Successfully supervised recently opened medical office and contributed to assist with employee staff meetings, reported trends in procedures, advised leadership on resources needed, and contributed with information to be disseminated.
- Produced high-quality communications for internal and external use
- Routed business correspondence, documents and messages to correct departments and staff members
- Maintained timelines and accuracy while preparing work schedules for 24 medical providers.
Education
Associate of Arts - General Studies
Valencia College
Orlando, FLBachelor of Arts - Business Administration And Management
Valencia College
Skills
- Fluent in English and Spanish
- Strong work ethic
- Effective business communication
- Exceptional clerical and administrative skills
- HIPAA complaint
- Daily financial deposits and discrepancy reports
- Multi-task management
- Computer, Microsoft Office programs proficiency
- Client management databases (EMR: Eclinicalworks, Athena, 8x8 communications platform)
Timeline
FRONT OFFICE RECEPTIONIST
Soni Family Practice
03.2021 - Current
MEDICAL CALL SPECIALIST/FRONT OFFICE RECEPTIONIST
PREMIER MEDICAL ASSOCIATES
04.2018 - 03.2021
Associate of Arts - General Studies
Valencia College
Bachelor of Arts - Business Administration And Management
Valencia College
Similar Profiles
Michelle Vanegas DeansMichelle Vanegas Deans
Medical Receptionist at Soni Family PracticeMedical Receptionist at Soni Family Practice
YAIMA PELLONYAIMA PELLON
Medicare Hedis Quality Coordinator at Soni Family PracticeMedicare Hedis Quality Coordinator at Soni Family Practice
Kajal PatelKajal Patel
Administrative Intern at Access to the Family and Hope Center Family PracticeAdministrative Intern at Access to the Family and Hope Center Family Practice