Erika Carrillo Guerra

I am the sole Administrative support for LAWA's Performance Management Section. Providing customer service by phone and in office. Project lead for LAWA’s Onboarding System. I Work closely with supervisors and employees regarding probationary, annual and training evaluations. This requires frequent exercise of independent judgment and a good knowledge of the functions of the unit, as well as knowledge on where to find the information in the MOU's for all 4000 employees. Daily auditing of our systems (NEOGOV Perform, SAP and PAYSR), to ensure data is synced as they are linked. I utilize a personal computer to complete daily tasks, provide training, and assign, review, and evaluate the evaluations as they are created and completed. I create and maintain all records for the Performance Management Database. I advise the employees and supervisors of the policies and practices pertaining to performance management as well as provide exemplary customer service and effectively provide customer service sufficient to handle challenging situations and resolve conflicts with customers as well as deal tactfully and effectively with others. I communicate both orally and in writing in a clear, concise, logical and accurate manner for the purposes of conveying pertinent information to others regarding their responsibilities in completing evaluations. I work as part of a team to complete reports for the division as well as executive staff.

As a Position Control coordinator, I process requests for movements, new classifications, organizational units, allocations, reallocations and other requests in the SAP Position Control System. Update LAWA's Organizational Chart. Conduct regular audits and related reports for of SAP for inconsistencies in language, coding, formatting, authority levels, etc.; Creating/Deleting positions and maintaining current and accurate records/database of allocation requests and approvals; Advising LAWA Management regarding status of LAWA staffing levels potential problems or conflicts in SAP; Maintaining files and records for all SAP changes invo f ving position control management for LAWA. Responsible for LAWA HR's Bilingual Program including creating bilingual positions, updating, monitoring, and scheduling candidates etc. Research and prepare statistical reports and audits for management regarding the department's organization and personnel.

Provide Administrative & Customer Service support for the front counter, run reports on TRAVIS for analyst & customers, collect payments and prepare money for accounting department daily. Data Entry, Prepare reports of money received monthly. Answer phone calls, re-direct calls to appropriate party. Issue airport permits to vehicles in the CTA.