Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erika Castillo

Whittier,CA

Summary

Ambitious leasing agent with 8 years of experience handling a portfolio of 1,200+ units. Skilled in overseeing properties, marketing, leadership, showing properties to potential tenants, office management, managing all tenant correspondence and customer service.

Overview

10
10
years of professional experience

Work History

Leasing Agent

Spurr & Assocaites
Los Alamitos, CA
06.2021 - Current
  • Prepared leases for residential and commercial properties.
  • Marketing all leasing (commercial and residential)
  • Lease negotiations (commercial & residential)
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Scheduled various contractors to complete needed work on vacant and occupied units.
  • Monitored advertising effectiveness by gathering information about market competition in local area.
  • Schedule and conduct property inspections.

Director of Leasing

Ray Roberts Realty
Los Alamitos, CA
01.2014 - 06.2021
  • Toured properties (commercial & residential) with prospective tenants and provided information in regards to its key features.
  • Coordinated appointments to show marketed properties.
  • Answer phone calls and emails and responded to questions from prospects quickly and effectively.
  • Verified tenant incomes and other information before accepting lease applications, working closely with application department to maintain accuracy.
  • Monitored performance of individual leasing agents and coached on successful strategies.
  • Supervise leasing department on a daily basis, arrange their daily schedule and assign their daily tasks.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Communicate effectively with owners to strategize upcoming vacancies and marketing.
  • Collected monthly rent payments and other fees, always properly recording and processing money.
  • Created proposals, lease offers, and documents for incoming and current tenancies.
  • Monitored timely receipt and reconciliation of rent collections.
  • Resolved conflicts between tenants regarding complaints.
  • Conduct utility transfers for newly managed properties or transfer of property.
  • Trained leasing professionals on regulatory requirements, company policies and office procedures.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Assisted the broker with real estate sales to prepare purchase agreements and disclosures.
  • Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.

Education

High School Diploma -

Bell Senior High School
Bell, CA
2010

Skills

  • Licensed Real Estate Agent, ID#: 02057981
  • Fair housing regulations
  • Knowledge of Real Estate Laws
  • Experience with Appfolio Property Management Software
  • Bilingual: Spanish
  • Knowledge in application screening & processing
  • Property tours and inspections
  • Lease agreement preparation
  • Rent collection
  • Staff Management
  • Fast Learner
  • Excellent attention to detail

Certification

Licensed Real Estate Agent

DRE: 02057981

Timeline

Leasing Agent

Spurr & Assocaites
06.2021 - Current

Director of Leasing

Ray Roberts Realty
01.2014 - 06.2021

High School Diploma -

Bell Senior High School

Similar Profiles

CREATE PROFILE