Erika Castillo Cerda
Clifton,NJ
Summary
Empathetic and adept at assisting patients to connect with community resources. Embraces working with diverse cultural groups and special populations to identify clinical and social determinants of health needs. Looking for professional growth and seeking an opportunity as the Transitions of Care Navigator position to expand my skills while facilitating company growth. Flexible hard worker ready to learn and contribute to team success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Transition Assistant
Hackensack Meridian Health Palisades Medical Center
04.2022 - Current
- Audits clinical records for gaps in quality care metrics and follows a corrective plan with guidance from TOC Navigator to facilitate collections and reporting of required quality metrics.
- Assist in workflow design that promotes compliance to TOC standards and clinical quality metrics.
- Provide weekly reports to TOC Navigator to assist with quality metrics performance that will maximize metrics compliance.
- Will work with providers, care coordinators and hospital staff to ensure safe patient transitions.
- Accountable for preventative care metric documentation.
- Contacts TOC patients to make appointments for outstanding provider follow ups, transportation and discharge phone calls under the direction of the TOC Navigator.
- Performs both inpatient and outpatient audits for Managed Medicaid HMO payers. Communicates gaps in quality metrics to Regional Manager and TOC Navigator on a weekly basis.
- Assist practice in scheduling appointments and referrals which improves accessibility of office services and patient satisfaction. In addition to the timely transmission of Electronic Health Records to the next level of care provider.
- Travel to other assigned HMH hospitals to ensure compliance with TOC policies, procedures and initiatives as directed by the Regional Manager.
- Work with management and TOC Navigator to utilize EPIC software to create and report on TOC outcome measures such as ER, inpatient and outpatient quality metric results.
- Audit medical records to ensure documentation conforms to TOC standards for inclusion and exclusionary clinical guidelines.
- Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.).
- Adheres to the standards identified in the Medical Center's Organizational Competencies.
Clerical Support Associate
Hackensack Meridian Health
06.2020 - 04.2022
- Answered incoming telephone calls, questions and client inquiries.
- Monitored office supply inventory and proactively replenished out-of-stock items.
- Reviewed invoices, bills of lading and other documentation and reconciled with corresponding documentation.
- Maintained office safety by screening visitors, updating logs and issuing temporary passes.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
- Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
Certified Nursing Assistant
Hackensack University Medical Center
04.2010 - 06.2020
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Delivered high level of care to every patient.
- Answered patient and family questions to educate on optimal treatment procedures.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
Education
Bachelor - Public Health
Caldwell University
Caldwell, NJ01.2025
Skills
- Experience in EPIC EHR
- Proficient Google Docs, Microsoft Teams, Google Meet, Zoom
- Medical terminology
- Insurance eligibility verifications
- Effective problem solver
- Strong interpersonal skills
- Skill Development
- Group and individual instruction
- Service plans
- Progress Monitoring
- Interpersonal abilities
Certification
BLS Healthcare Provider
2023 Network Compassionate Award
Timeline
Transition Assistant
Hackensack Meridian Health Palisades Medical Center
04.2022 - Current
Clerical Support Associate
Hackensack Meridian Health
06.2020 - 04.2022
Certified Nursing Assistant
Hackensack University Medical Center
04.2010 - 06.2020
Bachelor - Public Health
Caldwell University