Erika Castro
Riverside,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Sales Associate
Adriana's Insurance Services
06.2024 - 08.2024
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
Cashier Team Lead
Waba Grill
02.2021 - 02.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained team members on cash register operation and cash handling.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Quality Assurance Technician
Mission Foods Corporation
09.2018 - 09.2020
- Conducted root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates.
- Performed thorough inspections of incoming materials and outgoing products.
- Streamlined data collection methods for test results, enabling faster analysis and decision-making regarding product improvements.
- Maintained accurate documentation of all quality-related activities, facilitating easy access to records when needed.
- Provided training on quality assurance best practices for new employees, fostering a culture of excellence within the organization.
- Conducted routine internal audits, ensuring that all departments adhered to established company policies and procedures related to product quality.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
Education
High School Diploma -
Patriot High School
Riverside 06-2010
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Outgoing personality
- Bilingual (Proficient in both Spanish and English)
- Adapt to diverse groups
- Upselling
- Guest relations
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Adriana's Insurance Services
06.2024 - 08.2024
Cashier Team Lead
Waba Grill
02.2021 - 02.2023
Quality Assurance Technician
Mission Foods Corporation
09.2018 - 09.2020
High School Diploma -
Patriot High School
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