Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erika Castro Mercedes

Union City,NJ

Summary

Driven and results-oriented professional with a proven track record in customer service, problem-solving, and strategic thinking. Proficient in managing complex situations with poise and diplomacy, I am committed to leveraging my strong interpersonal and communication skills to excel in a dynamic and challenging environment. Seeking opportunities to apply my business acumen, attention to detail, and passion for making a difference to achieve success and contribute effectively to a team.

Overview

10
10
years of professional experience

Work History

Pharmacy Technician

CVS Y MAS
North Bergen, NJ
09.2021 - Current
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.

Pharmacy Technician

Moscosso Pharmacy
Bronx, NY
02.2018 - 07.2021
  • Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.

Law Office Assistant

Rosanna Lopez Associated
San Francisco De Macoris, Republica Dominicana
08.2016 - 02.2018
  • Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
  • Provided administrative support to boost firm's document production and legal correspondence.
  • Conducted thorough research and review of case information to assist attorney.

Receptionist

Fiscalia San Francisco de Macoris
San Francisco De Macoris, Republica Dominicana
04.2014 - 07.2016
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.

Education

Bachelor of Arts -

Universida Catolica Nordestana UCNE
San Francisco De Macoris, Republica Dominicana
09-2017

Skills

  • Multitasking and prioritization
  • Positive and professional
  • Documentation And Reporting
  • Time Management
  • Verbal and written communication

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Pharmacy Technician

CVS Y MAS
09.2021 - Current

Pharmacy Technician

Moscosso Pharmacy
02.2018 - 07.2021

Law Office Assistant

Rosanna Lopez Associated
08.2016 - 02.2018

Receptionist

Fiscalia San Francisco de Macoris
04.2014 - 07.2016

Bachelor of Arts -

Universida Catolica Nordestana UCNE

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Erika Castro Mercedes