Erik A. Caver
Atlanta,GA
Summary
Proven leader in tour and event management, adept at logistics coordination and vendor negotiation, significantly enhancing tour experiences at Paper Route Touring LLC. Skilled in client relations and effective problem-solving, ensuring seamless operations and customer satisfaction. Demonstrates a strong ability to manage complex projects, boosting efficiency and productivity across diverse roles. Excellent communicator with sharp interpersonal skills to gain long-term relationships with artists and strategic partners. Travels regularly throughout United States and internationally as central point of contact for logistics. Optimistic and personable individual enthusiastic about meeting new people. Strong presentation skills and real go-getter. Excellent public speaking skills and knowledge of history, architecture and events. Creative hospitality and travel industry professional with wealth of historical knowledge. Offering excellent customer service and public speaking skills. Career success working with visitors and travelers to create entertaining and educational experiences.
Overview
9
9
years of professional experience
Work History
Tour Manager
Paper Route Touring LLC
04.2022 - Current
- Implemented contingency plans during unforeseen events or emergencies to minimize disruptions to the overall tour experience.
- Coordinated accommodations for crew and tour transportation between destinations.
- Negotiated contracts with vendors to secure favorable pricing and terms while maintaining excellent working relationships.
- Maintained detailed records of all aspects of the tours'' planning process to ensure a smooth operation from start to finish.
- Optimized scheduling of activities based on group dynamics which enhanced overall travel experience.
- Coordinated special requests from clients such as dietary requirements or accessibility needs to ensure a seamless travel experience for all participants.
- Managed complex logistics for international tours, including securing visas, accommodations, transportation, and local guides.
- Hired support workers, stagehands and tour talent.
- Anticipated problems with meeting tour deadlines and developed alternative plans.
- Controlled overhead costs and logistical expenses to meet tour budget goals.
Ramp Agent
Delta Airlines Inc
07.2021 - 09.2023
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
Production Manager
Audio Visual Genius
06.2018 - 11.2022
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Sourced materials to keep up with production goals and meet customer demands.
- Delivered direct feedback to senior management regarding project visibility and status.
- Partnered with leadership on recruiting, hiring and coaching production personnel.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
Merchandise Manager
Street Execs Studios
07.2018 - 06.2020
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability of products.
Production Assistant Manager
Wolf Creek Ampitheatre
05.2015 - 10.2017
- Expedited order fulfillment by closely monitoring inventory levels and coordinating with suppliers, ensuring timely delivery of products.
- Ensured compliance with industry regulations as well as company policies and procedures throughout all aspects of the production process.
- Reduced lead times by streamlining supply chain management processes, improving overall customer satisfaction.
- Boosted production efficiency by implementing streamlined processes and optimizing workflows.
- Increased output by training staff in advanced production techniques, ensuring a skilled workforce.
- Developed comprehensive production schedules that aligned with sales forecasts to ensure on-time deliveries and optimal inventory levels.
Education
Bachelor of Arts - Mass Communication
Valdosta State University
Valdosta, GA06.2018
Skills
- Effective problem solving
- Food and Beverage Management
- Route Planning
- Client Relations
- Transportation Management
- Documentation Management
- Vendor negotiation
- Logistics Coordination
- Entertainment Coordination
- Tour Promotion
- Public Speaking
- Presentation Skills
- Marketing
- Arts and culture
Timeline
Tour Manager
Paper Route Touring LLC
04.2022 - Current
Ramp Agent
Delta Airlines Inc
07.2021 - 09.2023
Merchandise Manager
Street Execs Studios
07.2018 - 06.2020
Production Manager
Audio Visual Genius
06.2018 - 11.2022
Production Assistant Manager
Wolf Creek Ampitheatre
05.2015 - 10.2017
Bachelor of Arts - Mass Communication
Valdosta State University
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