Committed and compassionate professional healthcare and Behavioral health worker with vast experience providing non- medical assistance, care coordination's ,office assistance within a health environment. Demonstrated experience in patient care as well as working with senior citizen's population, documenting pertinent information, locating resources, effective communicator, and team work with other health care professionals.
Overview
13
13
years of professional experience
Work History
Marketing/Office Assistant/ Client Intake/ Field Worker
Metoyer Roundtable Consulting
03.2021 - 03.2024
Attended 2-3 weekly marketing events to promote business sales
Assisted in ongoing marketing campaigns
Produced the necessary marketing materials
Interviewed new candidates
Created new client Profiles
Gathered client and veteran information for placements as well as for those who are seeking companion and sitter service
Followed up with potential clients
Checking the status of clients well-being
Schedule appointments/escorted to doctor's appointment
Utilize medication reminder strategies for clients
Monitored client's mental and physical health / Maintained strict confidentiality of clients/patient information
Gathered information to help a client locate resources
Documentation of change in client health or behavior
Facilitated bingo
Followed the care plans of the client
Home Care Attendant
Home Care Assistance
04.2015 - 03.2021
Organized and partake in activities; for instance, games, crafts, reading and outings to amuse and exercise
Took elderly to and from doctor's appointments
Assisted with medication reminders
Assisted with bathing, dressing, and grooming
Ran errands (pickup prescriptions, dry cleaning)
Observes records and reports all changes to supervisor
Assisted clients with ordering refills
Maintain confidentiality of all client information/ documentation
Reported changes in client's health
Developed a trusted rapport with clients, family as well as team members using active listening
Followed care plans of client
Administrative Assistant
24/6Technical Services
02.2011 - 06.2014
Faxed and Scanned Documents
Answered Multi-Line Phone
Filed and Emailed Invoices to Clients
Confirmed Appointments for Team Members
Strong and Constant Communication with Team Members and Clients
Greeted Visitors
Distributed Mail
Education
Bachelor of Science - Business/Concentration in Marketing
University of Phoenix
Houston, TX
Master of Science - Psychology
University Of Phoenix
Houston, TX
06-2021
Skills
Problem-Solving
Adaptability
Communication
Time Management
Internet
Google Docs
Word
PowerPoint
Customer service
Positive attitude
Google Docs
Word
PowerPoint
Dedicated team player
Timeline
Marketing/Office Assistant/ Client Intake/ Field Worker
Metoyer Roundtable Consulting
03.2021 - 03.2024
Home Care Attendant
Home Care Assistance
04.2015 - 03.2021
Administrative Assistant
24/6Technical Services
02.2011 - 06.2014
Bachelor of Science - Business/Concentration in Marketing
Contractor / Administrative Assistant/ Director of Operations at Black Education Strategy RoundtableContractor / Administrative Assistant/ Director of Operations at Black Education Strategy Roundtable
<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA