Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Languages
Certification
References
Timeline
Generic

Erika Cochrane

Joshua Tree

Summary

Detail-oriented Medical Front Office Receptionist and manager with a focus on operational efficiency and productivity. Expertise in patient advocacy, scheduling, and paperwork processing within medical settings. Strong communication skills facilitate effective interactions with patients and healthcare professionals. Proficient in EMR systems, ensuring support for clinical teams while upholding health information confidentiality.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Front Desk Office Manager

SONOTEC IMAGING
Yucca Valley
03.2025 - Current
  • Oversaw cash and credit card payment transactions at the front desk.
  • Ensured the front desk area was clean and presentable at all times.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Oversaw patient records management and ensured compliance with regulations.
  • Coordinated communication between healthcare providers and patients effectively.
  • Supervised billing processes and insurance claims submissions accurately.
  • Implemented inventory management for medical supplies and equipment regularly.
  • Facilitated staff meetings to address concerns and enhance team collaboration.
  • Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
  • Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
  • Coordinated with insurance companies to verify coverage of services rendered.
  • Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
  • Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
  • Scheduled appointments for patients in accordance with their individual needs and preferences.
  • Provided support to physicians by organizing patient charts prior to scheduled appointments.
  • Performed data entry and processing into system databases and troubleshot minor computer issues.
  • Maintained and managed filing, chart keeping and organizational systems for practice.
  • Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.
  • Assisted in resolving conflicts between staff members and addressing any issues that arose related to patient care or safety concerns.
  • Collaborated with marketing team on campaigns designed to increase awareness of the practice among potential patients.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
  • Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
  • Analyzed electronic medical records for compliance and data accuracy.
  • Greeted patients and managed front desk operations in a busy medical office.
  • Scheduled appointments and coordinated patient flow for optimal efficiency.

Flooring Specialist

Home Depot
Yucca Valley
03.2021 - 01.2024
  • Responsible for new account acquisition
  • Spoke to potential clients about different options with flooring, blinds and curtains.
  • Managed customer accounts and orders
  • Set up Measures and installations for customers
  • Followed up with customers
  • I managed customer bids
  • I strived to do my best to rectify any issues
  • Processed phone sales
  • I was responsible for calling potential customers regarding their measures and setting them up for their installations of their chosen products
  • Processed payments
  • I answered questions and concerns the customers may have.
  • Stayed on top of alarm panels, telephones, two-way radios and other communication equipment.
  • Utilized paging systems to notify recipients of incoming calls.
  • Connected individuals with incoming telephone calls through direct switching or paging systems.

Assistant Manager

Ross
Yucca Valley
11.2017 - 08.2019
  • Delegated tasks to appropriate staff members for optimum productivity.
  • Adjusted to multiple demands and shifting priorities in fast-paced work environment.
  • Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities.
  • Optimized inventory for maximum revenue generation.
  • Supported senior managers with day-to-day operational requirements.
  • Maintained operational performance with skillful execution of opening and closing procedures.
  • Managed daily operations of store to ensure efficiency and productivity.
  • Monitored store cleanliness and presentation, addressing any areas in need of improvement immediately.
  • Resolved customer complaints or issues in timely manner.

CNA

Braswell
Yucca Valley
08.2012 - 09.2017
  • Offered support, companionship and stimulation with conversation and recreation.
  • Used initiative to respond quickly in emergency situations.
  • Kept rooms clean and ready to meet individual needs.
  • Prepared patients for treatments, visits and social activities.
  • Collaborated with physicians and registered nurses to perform procedures.
  • Documented care actions, vitals and orders in company software.
  • Recorded patient heart rate, pulse and blood pressure.
  • Operated medical equipment like Hoyer lifts safely under appropriate supervision or guidance.

Medical Assistant

Bella Cara Dermatology
Newport
10.2007 - 06.2012
  • Offered additional support and assistance to patients with limitations.
  • Photocopied, faxed and filed patients records.
  • Helped patients by telephone and in-person to resolve various billing and scheduling issues.
  • Printed patient forms and reviewed charts to prepare for upcoming appointments.
  • Maintained neat lobby areas and greeted each person promptly.
  • Cleaned and prepared exam rooms for patients during busy periods.
  • Gathered information from patients, processed registration paperwork and collected payments.
  • Verified patients' insurance coverage and followed up on missing and incorrect information.
  • Assisted with check-in procedures, including taking vital signs when needed.
  • Coordinated referrals to specialists.
  • Processed incoming correspondence such as lab results or consultation notes from external providers.
  • Updated patient information in electronic health records system.
  • Filed paperwork and organized charts for easy accessibility by medical staff.
  • Scanned documents into electronic health records system accurately.
  • Confirmed upcoming appointments with patients via phone or email reminders.
  • Answered telephone calls promptly, directing them to appropriate staff members.
  • Managed front desk operations during busy clinic hours efficiently.
  • Sorted and distributed mail to appropriate personnel daily.
  • Scheduled appointments for patients using medical office software.
  • Prepared examination rooms for patient appointments.

Education

Medical Assistant -

Bryman
Buena Park, CA
10.2007

High School Diploma -

Yucca Valley High School
Yucca Valley, CA
06.1999

Skills

  • Excellent Written and Verbal Communication
  • Multitasking
  • Front Office Management
  • Front Desk Operations
  • Payment collection
  • Cash Handling
  • POS System
  • CC payments
  • File Management
  • Records Management
  • Calendar Management
  • Customer Service
  • Office Organization
  • File Organization
  • Appointment Scheduling
  • Telephone Etiquette
  • Multi-Line Telephone Systems
  • Microsoft Office Proficient
  • Quickbooks
  • Computer Proficiency
  • Insurance verification
  • Appointment scheduling
  • HIPAA compliance
  • Patient record management
  • Electronic health records
  • Document management
  • Scheduling coordination
  • Front office operations
  • Professional demeanor

Languages

  • English, Native
  • Spanish, Conversational

Accomplishments

  • 15 Homer awards
  • 5 Employee of the month awards

Languages

Spanish
Limited

Certification

  • Medical Assistant
  • Tebra certification

References

References available upon request.

Timeline

Front Desk Office Manager

SONOTEC IMAGING
03.2025 - Current

Flooring Specialist

Home Depot
03.2021 - 01.2024

Assistant Manager

Ross
11.2017 - 08.2019

CNA

Braswell
08.2012 - 09.2017

Medical Assistant

Bella Cara Dermatology
10.2007 - 06.2012

Medical Assistant -

Bryman

High School Diploma -

Yucca Valley High School
Erika Cochrane
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