Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Erika Conde

Orlando,FL

Summary

Attentive Assistant provides skilled support to facilitate operational efficiency and meet challenging requirements. Highly organized, efficiency-driven and proactive in handling simultaneous tasks with little oversight. Excellent planning, problem-solving and decision-making abilities.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Team Assistant

Orlando Health
04.2023 - Current
  • Handle incoming calls professionally, responding to inquiries or directing them to appropriate personnel.
  • Suggested changes to standard operational and working practices, providing leadership needed to develop and implement continuous improvements.
  • Answer emails promptly from team members seeking assistance or information.
  • Perform data entry tasks accurately into various software programs. Provide technical support to employees struggling with computer issues.
  • Build strong relationships with customers through positive attitude and attentive response.
  • Delivered outstanding support during peak periods or staff shortages to maintain seamless operations.
  • Cultivated interpersonal skills by building positive relationships with others.

Senior Front Office Assistant

Orlando Health
04.2021 - 03.2023
  • Organized and implemented front desk system to facilitate patient flow. Entered patient personal information and insurance details.
  • Patients checked in, obtained consents, and verified insurance certification and referrals.
  • Collected patient payments and prepare for bank deposits.
  • Conformed to all applicable HIPAA, billing compliance and safety guidelines.
  • Obtained patient records and medical date, including health history, progress notes, and results of physical examination.
  • Managed inbound correspondence effectively by sorting mail promptly upon arrival and directing it to appropriate recipients.
  • Welcomed patrons and immediately offered assistance by asking open-ended questions.

Patient Care Advocate

Express Scripts
09.2020 - 03.2021
  • Answered phones and provided requested information in courteous and timely manner.
  • Responded promptly and professionally to client.
  • Effectively handled client inquiries in courteous and professional manner.
  • Evaluated clients concerns, complaints and trends, recommends changes to accommodate client needs.
  • Assisted other departments in providing timely and accurate communications.
  • Protected sensitive and confidential information of client.
  • Collected payments and updated billing information if needed.
  • Maintained accurate and completed client pharmaceuticals inquiry.
  • Stayed calm under pressure to and successfully dealt with difficult situations.

Education

Bachelor of Science - Health Services Administration

Florida International University
Miami, FL
12.2015

Associate of Arts - Health Administration

Miami Dade College
Miami, FL
12.2010

Skills

  • Word, Excel, PowerPoint, Outlook
  • Knowledge in Epic, PeopleSoft, Pinnacle, Cerner, Sorian, HealthPay24, EclinicalWorks (ECW) Sarge Intergy, Medical Manager
  • Billing and coding ( ICD 9 and ICD 10)
  • Employee Training
  • Dependable and Responsible

Certification

October 2011 - Surgical Coding Obstetrician and Gynecologist
November 2011 - Coding E/M Gynecologist Office Visit

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Team Assistant

Orlando Health
04.2023 - Current

Senior Front Office Assistant

Orlando Health
04.2021 - 03.2023

Patient Care Advocate

Express Scripts
09.2020 - 03.2021

Bachelor of Science - Health Services Administration

Florida International University

Associate of Arts - Health Administration

Miami Dade College

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Erika Conde