Summary
Skills
Work History
Education
Overview
Generic

Erika Contreras

Cloverdale,CA

Summary

I strive to make the company I work for successful and profitable through my hard work and dedication. I am adaptable and I bring meaningful position change to any job I undertake. I would like to be a member of a company where the team is focused and organized with a straight forward calculated business plan. A company with competitive pay, and benefits to offer.

Skills

  • Extremely organized
  • Bilingual English/Spanish
  • 19 years customer service
  • 5 years hospitality experience
  • 5 years call center experience
  • Strong interpersonal skills
  • Self-motivated
  • Positive Reinforcement Strategies
  • Exceptional communication skills
  • Motivated team player
  • Microsoft Office Suite
  • Google Docs
  • Salesforce
  • Excellent work ethic
  • Document coordination
  • Administrative Leadership

Work History

Property Manager-7 Palms Mobile Home Park

Monolith Properties
09.2022 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Collected and maintained careful records of rental payments and payment dates.
  • Communicated effectively with owners, residents, and on-site associates.
  • Coordinated appointments to show marketed properties.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Delivered emergency 24-hour on-call service for tenants on building issues.

Onsite Property Manager

Schellinger Construction
10.2017 - Current
  • Administered property-related budgets, reviewed invoices and tracked costs.
  • Kept properties in compliance with local, state and federal regulations.
  • Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services.
  • Communicated effectively with owners, residents and on-site associates.
  • Promoted positive company and owner relationships through proactive attention to concerns.
  • Discussed property and tenant concerns with management members and developed strategic resolutions.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
  • Conducted move-out and move-in inspections to determine charges for damages and market readiness.
  • Marketing using social media, Craigslist, banners and signs to advertise vacant apartments
  • Collected and maintained careful records of rental payments and payment dates.
  • Coordinated appointments to show marketed properties.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Maintained constant balance and accounting of property petty cash account.
  • Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.

Executive Office/Human Resources Assistant/ Tasting Room

Chateau Diana Winery
11.2018 - 05.2023
  • Oversaw scheduling of conference rooms, meetings, catering and other operational tasks to reduce potential conflicts.
  • Filed paperwork, sorted and delivered mail, and maintained office organization.
  • Respond to all Wine Club requests via phone, email, and in person
  • Assisted in all wine sales for winery
  • Collaborated with all teams including, Tasting Room, Wine Club, Warehouse, Human Resources on projects and events.
  • Developed organizational procedures and systems for filing, billing, accounts payable, payroll and scheduling.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Trained new staff members on proper customer service and hospitality policies.
  • Submit Colas to TTB for approval
  • Performed administrative support tasks such as proofreading, transcribing handwritten information, invoicing, balancing sheets and creating spreadsheets and other documents.
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed office operations while scheduling appointments for department managers.
  • Coordinated special projects and managed schedules.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
  • Coordinated, scheduled and arranged business meetings and travel calendars.
  • Drafted common document templates for use by executives and employees.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Developed standard operating procedures for all administrative employees.

Account Manager I /Sales Executive

Redwood Toxicology Laboratory
04.2012 - 10.2017
  • Contact customers through inbound/outbound calling to discuss drug testing needs, business needs, re orders for rapid devices, discussion of new services / products and customer care
  • 75+ calls daily
  • Consistently place orders with accuracy and precision
  • Confidentiality on all phone calls and documents
  • Communicate and collaborate with managers on goals
  • Ability to analyze accounts and identify the sales potential of existing customers
  • Work closely with important contact to grow sales through new programs/business units
  • Work with customers to develop , propose and sell lab services
  • Understand and effectively communicate Redwood Toxicology Laboratories products and service offering to customers
  • Work closely with important contact to grow sales through new programs/business units and pipeline information
  • Work with other individuals and departments within RTL in a team oriented fashion, supporting a unified approach to delivering customer solutions
  • Resolve any customer complaints and execute concerns to management
  • Process and respond to customer request for information and/or services
  • Assist other team members in team sales cycle
  • Follow up calls/emails to all customers
  • Responsible for processing contracts, contract renewals and amendments
  • Achieve a team goal of growth year over year
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Contributed to annual revenue goals by selling new services and developing new accounts.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.

Pre Lien Specialist

PACE SUPPLY CORP.
03.2010 - 04.2012
  • Responsible for all clerical duties
  • Answering multi- line phone for Corporate Office
  • Salesforce used daily to log all customer information
  • Work with Corp Credit Manager to handle collection accounts
  • Send all Collection accounts to company lawyer for review
  • Deal with all management and staff from branches to resolve issues
  • Open all new company accounts
  • Open all new job accounts
  • Enter all new job accounts in lien writer program
  • Print all lien notices and send to each customer weekly
  • Work with accounting department to fix customer tax issues
  • Speak with attorney and credit collecting companies to discuss accounts
  • Very heavy outlook usage to communicate with many company employee


Teller/Personal Banker

Well Fargo Bank
07.2003 - 03.2010
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Expanded client base by promoting new financial products.
  • Created innovative financial solutions to meet customer needs and provide competitive edge.
  • Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
  • Maximized revenue through improved sales techniques and branch productivity.
  • Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs.
  • Presented new and additional products and services to existing customers.
  • Answered customer questions and explained available services such as deposit accounts, bonds and securities.
  • Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
  • Backed up teller team by handling needs of new and existing customers at main counter.
  • Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.

Education

Legal Translation - Legal Translator

Southern California School of Interpretation
Los Angeles, CA
06.2024

Accounting / Business - Business Administration

Empire College
Santa Rosa, CA
2007

High School Diploma -

Cloverdale High School
Cloverdale, CA
2002

Overview

20
20
years of professional experience

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Erika Contreras