Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erika Cooke

Naples,FL

Summary

Skilled multi-tasker with superior work ethic. Great at using team work, organizational sills and problem solving. Caring and skilled individual that's passionate about positively impacting others. Well organized, resourceful, and detail oriented. Enthusiastic and eager to contribute to team success through hard work, and attention to detail. Motivated to learn, grow, and excel.

Overview

17
17
years of professional experience

Work History

Family Manager

Home
10.2020 - Current
  • Managed finances effectively with budgeting and expense tracking to achieve financial goals.
  • Established routines within the household that promoted consistency in daily living while allowing flexibility when needed.
  • Maintained a clean and organized household for improved efficiency and stress reduction.
  • Coordinated daily activities, ensuring punctual attendance at school, appointments, and extracurricular activities.
  • Fostered independence in children by teaching them essential life skills such as time management, organization, and self-care techniques.
  • Managed medical appointments, ensuring each family member received appropriate care while maintaining comprehensive records of health-related information.
  • Developed strong relationships with educators and healthcare providers for optimal support of family members.
  • Attended to the emotional well-being of each family member, providing support during challenges and celebrating accomplishments.
  • Served as liaison between children''s schools, instructors, coaches, or other service providers to ensure seamless coordination of resources/supports required by the family unit effectively addressed everyone''s needs.
  • Handled conflict resolution within the family unit to promote an environment of understanding and harmony.
  • Coordinated social events and gatherings for extended family members to maintain strong connections within the larger family network.
  • Assisted children in their academic growth with dedicated homework help sessions and tutoring when needed.
  • Implemented healthy meal plans tailored to individual dietary needs for overall wellbeing.
  • Organized domestic travel arrangements for streamlined vacations that fostered family bonding experiences.
  • Provided guidance and supervision for children''s online activity, ensuring safe and age-appropriate digital experiences.
  • Transported children to and from school, medical appointments and extra-curricular activities.
  • Taught children basic life skills, manners and personal hygiene.
  • Coordinated playdates and outings to meet children's physical and social needs.
  • Encouraged children to be understanding and patient with others.
  • Provided developmentally appropriate activities for children.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Supervised children on playground to help develop physical and social skills.
  • Helped children complete homework assignments and school projects.

Secretary

NCH Baker Hospital Downtown
02.2017 - 10.2020
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Entered data into system and updated patient contacts with information to keep records current.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Facilitated communication between departments for improved collaboration and project success.

Childcare

At Home
11.2017 - 03.2020
  • Provided a safe and nurturing environment, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition.
  • Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Guided children through daily routines, instilling a sense of responsibility and independence within the child
  • Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
  • Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
  • Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.

Server

Fin Bistro
10.2014 - 02.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.

Cosmetologist

Salon Branca
06.2011 - 10.2014
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Educated clients on proper hair care techniques to promote healthier hair between appointments.
  • Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Used social media platforms to promote salon and services.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.

Child Party Planner

Brunswick Zone
04.2007 - 06.2011
  • Enhanced client satisfaction by executing memorable and well-organized events.
  • Developed customized proposals for each client, addressing their specific needs and preferences.
  • Delivered high-quality events within tight deadlines through effective time management techniques and prioritization skills.
  • Reviewed event bills to confirm accuracy and approve payment.

Education

High School Diploma -

St. Charles Community College
Saint Charles, MO

Skills

  • Childcare experience
  • Nutrition knowledge
  • Safety awareness
  • Critical Thinking
  • Dependable and Responsible
  • Problem-Solving
  • Early Childhood Education
  • Regulating Schedules
  • Creative Thinking
  • Self-confidence Development
  • Organizational expertise

Timeline

Family Manager

Home
10.2020 - Current

Childcare

At Home
11.2017 - 03.2020

Secretary

NCH Baker Hospital Downtown
02.2017 - 10.2020

Server

Fin Bistro
10.2014 - 02.2017

Cosmetologist

Salon Branca
06.2011 - 10.2014

Child Party Planner

Brunswick Zone
04.2007 - 06.2011

High School Diploma -

St. Charles Community College

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Erika Cooke