Erika Courtney
San Antonio
Summary
Goal-oriented Manager dedicated to continuous improvement and driving positive business impact. Talented problem-solver and leader with high-level business and financial acumen. Motivates teams to reach performance goals and business objectives. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
7
7
years of professional experience
Work History
Manager
Auto Zone
05.2014 - 09.2015
- Managed daily operations with organized schedules and delegation, boosting efficiency by 20%.
- Supervised opening/closing procedures, ensuring 100% adherence to compliance and operational standards.
- Implemented safety protocols and conducted compliance audits, achieving 95% adherence rate.
- Developed strategic initiatives that boosted profit growth by 15% through streamlined operational workflows.
- Directed team performance with continuous coaching, resulting in a 10% increase in productivity.
- Coordinated cross-functional stakeholder meetings to streamline onboarding and administrative processes.
Instructor
United States Navy
02.2009 - 04.2014
- Assessed student performance and delivered feedback, improving pass rates by 15%.
- Delivered personalized support to struggling learners, increasing training success by 20%.
- Managed a maintenance schedule and inspection report for over 600 units.
- Created and maintained a spreadsheet tracking mold in over 100 units including mold location and treatment methods.
- Integrated real-world examples into lessons when teaching incoming staff.
- Facilitated administrative document management and compliance reporting for training programs.
Education
Bachelor of Science (B.S.) - Psychology Concentration in Organizational Behavior
Colorado Technical University
Skills
- Adaptability and Flexibility
- Business Development
- Complex Problem-Solving
- Cross-Functional Teamwork
- Operations Management
- Performance reviewing
- Policy Implementation
- Preventive Maintenance
- Skype and Zoom skills
- Staff Development
- Staff Training and Development
- Team Leadership
- Time Management
- Verbal and written communication
- Decision-making
- Time management
- Team leadership
- Customer service
- Staff training and development
- Task delegation
- Operations management
Timeline
Manager
Auto Zone
05.2014 - 09.2015
Instructor
United States Navy
02.2009 - 04.2014
Bachelor of Science (B.S.) - Psychology Concentration in Organizational Behavior
Colorado Technical University
Similar Profiles
Kirk HenryKirk Henry
Territory Sales Manager at Auto ZoneTerritory Sales Manager at Auto Zone
My-Yon GreenMy-Yon Green
Customer Service Associate at AUTO ZONECustomer Service Associate at AUTO ZONE
Miguel CovarrubiasMiguel Covarrubias
Sales Manager at Auto ZoneSales Manager at Auto Zone
David WinklerDavid Winkler
Maintenance Mechanic at Aisin USAMaintenance Mechanic at Aisin USA
John Devon DammaccoJohn Devon Dammacco
Account Manager at Apex SystemsAccount Manager at Apex Systems