Erika Cowley
Cape Coral
Summary
Proactive and bilingual professional with a strong background in customer service and problem-solving. At Hobby Lobby, I enhanced customer satisfaction and loyalty through efficient, accurate transactions and resolving complaints professionally. Demonstrated work ethic, integrity, and the ability to boost team performance. Skilled in customer assistance and fluent in Spanish and English.
Overview
1
1
year of professional experience
Work History
Cashier
Hobby Lobby
10.2024 - 12.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Team Member
Culver's Restaurant
11.2023 - 06.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
Mariner High School
Cape Coral, FL05.2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Problem-solving
- Bilingual (spanish and english)
- Honest and dependable
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Hobby Lobby
10.2024 - 12.2024
Team Member
Culver's Restaurant
11.2023 - 06.2024
Mariner High School
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