Erika Cox
San Francisco,CA
Summary
Goal-oriented and dependable hotel and travel Sales Manager successful at managing multiple priorities with a positive attitude. Diligent in building and retaining accounts by providing support and attentive service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Transient Sales Manager
San Francisco Proper
08.2022 - Current
- Developed and maintained relationships with existing clients, and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies.
- Delivered bi-weekly presentations to executive team on pipeline and upcoming sales strategies.
Membership Sales Coordinator
The Club At Flying Horse
03.2020 - 07.2022
- Built relationships with community members to establish long-term business growth at Club.
- Cultivated weekly email and monthly newsletter addressed to 3,000+ members and owners.
- Collaborated with owners and management to implement continuous Club improvements and exceed team goals.
Assistant Front Office Manager
Columbus Marriott
06.2019 - 01.2020
- Served as floating manager-on-duty, to cover shift shortage.
- Interviewed, trained new-hires on Marriott Front Office procedures to better service customers.
- Forecasted team schedules and adjusted plans to accommodate changes in demand.
Assistant Guest Services Manager
Seascape Beach Resort
04.2017 - 05.2019
- Assisted with check-ins, account inquiries and any additional services needed.
- Solicited and reviewed guest feedback and promptly resolved complaints.
Guest Services Agent
Pebble Beach Company, The Inn at Spanish Bay
08.2017 - 04.2018
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Lead guests to room upon arrival, providing extensive room tour and world class welcome experience.
Front Desk Agent
Seascape Beach Resort
01.2016 - 05.2017
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees, and payments.
- Maintained concierge services to provide guests with convenient information about local attractions.
Education
Bachelor of Arts - Communications Studies
Central Washington University
Ellensburg, WA2015
Associate of Arts -
Bellevue College
Bellevue, WA2013
High School Diploma -
Woodinville High School
2011
Skills
- Account Management
- New Business Development
- Client Relationship Management
- Revenue Forecasting
Accomplishments
- Awarded - "Colleague of The Quarter", Q4, 2022, San Francisco Proper.
- Nominated - "Employee of The Quarter" 2018, Seascape Beach Resort.
- Assisted in fast paced events and services, 2017 AT&T ProAm, Pebble Beach.
Certification
- HSMAI - Hospitality Management Certification, 2020.
- Florida Atlantic University - Hospitality & Tourism Management Certification, 2020.
- Alison Certifications - Tourism - Retail Travel Sales, 2023. Travel Agent and Consultant Training, 2023. Sales Techniques - Using Competitive Sales Strategies, 2023. Introduction to Sales Management, 2023.
Timeline
Business Transient Sales Manager
San Francisco Proper
08.2022 - Current
Membership Sales Coordinator
The Club At Flying Horse
03.2020 - 07.2022
Assistant Front Office Manager
Columbus Marriott
06.2019 - 01.2020
Guest Services Agent
Pebble Beach Company, The Inn at Spanish Bay
08.2017 - 04.2018
Assistant Guest Services Manager
Seascape Beach Resort
04.2017 - 05.2019
Front Desk Agent
Seascape Beach Resort
01.2016 - 05.2017
Bachelor of Arts - Communications Studies
Central Washington University
Associate of Arts -
Bellevue College
High School Diploma -
Woodinville High School
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