Erika Creps
Miami
Summary
Results-driven trainer with a strong focus on customer relationship management and employee training. Proven ability to enhance team collaboration and performance evaluation, fostering a positive environment that drives business success.
Overview
4
4
years of professional experience
Work History
Trainer
Glory Gains
Scottsdale
03.2022 - 08.2025
- Managed daily operations and ensured efficient workflow across all departments.
- Cultivated strong customer relationships to foster loyalty and repeat business.
- Identified new opportunities for growth, expansion, and diversification.
Server
Killer Whale
Phoenix
03.2021 - 03.2022
- Provided attentive service to guests in a fast-paced dining environment.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers.
Server
RnR Gastropub
Scottsdale
02.2021 - 03.2022
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Implemented feedback from customers to improve service quality and menu offerings.
Education
Associate of Applied Science - Diagnostic Medical Sonography
Pima Medical Institute
Phoenix, AZ08-2022
Skills
- Employee training
- Customer relationship management
- Curriculum development
- Performance evaluation
- Learning management systems
- Team collaboration
- Problem solving
- Adaptability in fast-paced environments
Timeline
Trainer
Glory Gains
03.2022 - 08.2025
Server
Killer Whale
03.2021 - 03.2022
Server
RnR Gastropub
02.2021 - 03.2022
Associate of Applied Science - Diagnostic Medical Sonography
Pima Medical Institute