Erika Crimmins

• Dedicated professional with experience delivering high-quality customer service in fast-paced event environments.
• Experienced in guest seating, issue resolution, and maintaining seamless event operations.
• Known for strong interpersonal communication, proactive problem-solving, and creating a welcoming atmosphere.
• Demonstrates expertise in crowd management, conflict resolution, and supporting guests through clear guidance and visible presence.

Committed to providing a positive and memorable customer experience.

• Oversee 10 teams comprising 60+ members, coordinating schedules, communications, and league operations.
• Serve as primary liaison between players and venue management to ensure field availability, equipment readiness, and facility compliance.
• Troubleshoot and resolve staff, member, and equipment issues in real time to maintain a safe and enjoyable league environment.
• Capture, compile, and publish game data on the league’s web platform, driving member engagement and visibility of statistics.

• Assisted all incoming callers and in-person visitors by scheduling service surveys, dispatching field agents, tracking move-order statuses, and resolving billing inquiries.
• Coordinated with office support contractors and vendors—including janitorial staff, vending services, and repair technicians—to maintain smooth daily operations.
• Managed procurement of office and warehouse supplies and furniture: drafted purchase orders, processed invoices for Accounts Receivable, and oversaw front-of-house administrative duties.

• Supported the highest‐level escalation calls and partnered with management as a customer advocate to drive rapid issue resolution and ensure 100% satisfaction.
• Utilized incoming calls, in-depth research, and persistent follow-ups to identify optimal solutions, achieving a flawless customer survey rating—an unprecedented 100% over 16 months among all peers in this role.
• Assisted Tech Support by addressing inquiries related to device warranties, protection plans, sales, billing, and refunds; managed all warranty updates, repair/dispatch requests, and required modifications.
• Processed 50–70 multi-line calls per day using Salesforce and proprietary CRM tools, consistently meeting or exceeding all performance objectives and metrics.
• Defused high-pressure situations by calmly diagnosing issues, submitting and tracking trouble tickets, and providing timely status updates to callers.