Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Erika Cruz

Raymondville

Summary

Dynamic and dedicated professional with extensive experience in customer service. Proven ability to handle cash transactions accurately while building strong relationships with customers. Recognized for exceptional work ethic and problem-solving skills, consistently enhancing customer satisfaction and operational efficiency in fast-paced environments. Skilled in conflict resolution, crisis intervention, and creating safe, nurturing environments. Focused on team collaboration and achieving positive outcomes. Reliable, adaptable, and empathetic with excellent communication and problem-solving abilities. Experienced with managing tables and providing top-notch service to guests.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cashier

Pizza Hut
08.2023 - 04.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.

Youth Care Worker

Sunny Glen Children's Home
01.2022 - 07.2023
  • Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
  • Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
  • Completed clear and concise documentation of youth behavior and actions.
  • Ensured proper medication administration for individuals under my care according to doctors'' orders.
  • Enhanced youth development by implementing structured activities and educational support.
  • Built strong, trust-based relationships with youth, becoming reliable and positive role model.

Cashier

Whataburger
10.2019 - 05.2021
  • Built relationships with customers to encourage repeat business.
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Maintained clean and organized workstations, adhering to strict health and safety guidelines.
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Cross-trained in other areas of restaurant to provide additional support during busy periods.

Education

High School Diploma -

Raymondville Options Academic Academy
Raymondville, TX
05-2019

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Cleaning and sanitizing
  • Cash handling
  • Cash register operation
  • Order taking
  • Credit and cash transactions
  • Problem-solving

Certification

  • CPR Training
  • Sexual Harassment Prevention
  • Food Safety Certification
  • First Aid Training


Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Cashier

Pizza Hut
08.2023 - 04.2025

Youth Care Worker

Sunny Glen Children's Home
01.2022 - 07.2023

Cashier

Whataburger
10.2019 - 05.2021

High School Diploma -

Raymondville Options Academic Academy

Similar Profiles

CREATE PROFILE