Erika Daniel
Charlotte,NC
Summary
Versatile and highly adaptable professional with a strong background in communication, relationship building, organization, and service excellence. Demonstrated ability to manage competing priorities, anticipate needs, resolve challenges effectively, and maintain professionalism in dynamic environments. Recognized for strong interpersonal skills, attention to detail, reliability, and a proactive approach to responsibilities. Quick to learn and comfortable working independently or collaboratively, with a consistent commitment to delivering high-quality results and fostering positive, respectful relationships.
Overview
2
2
Languages
2027
2027
years of professional experience
Work History
Personal Babysitter
Family
2020 - Current
- Ensured children's safety and well-being through vigilant monitoring to prevent accidents.
- Established safe, engaging environment to foster exploration and skill development in children.
- Supervised daily activities and playtime to encourage social interaction and learning.
- Developed routines to support children’s daily schedules and enhance structure.
- Prepared nutritious meals and snacks aligned with children's dietary needs.
- Maintained regular communication with parents to discuss children's needs and monitor progress.
Waitress Supervisor
Restaurant and Bar
2016 - 2019
- Delivered exceptional customer service in a fast-paced restaurant setting.
- Resolved customer complaints swiftly, fostering positive dining experiences and repeat business.
- Collaborated with team members to ensure on-time meal delivery, enhancing overall service flow.
- Processed cash transactions and payments accurately, ensuring smooth customer experiences.
Sales Agent
Telcel Telecommunications
2013 - 2015
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Processed customer orders and managed account information efficiently.
- Assisted customers with inquiries regarding services and plans offered.
Call Center Representative
Telcel
2011 - 2013
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Updated customer accounts, addresses and contact information within call management databases.
Education
High School Diploma -
CBTIS 132
Las Quintas, 83240 Hermosillo, Sonora, Mexico.07-2011
Some College (No Degree) - Civil Engineering
Universidad Autónoma De Chihuahua
Campus Uach II Chihuahua, Chih., MéxicoSkills
- Spanish interpreting
- Customer interaction
- Team collaboration
- Attention to detail
- Organizational management
- Computer proficiency
- Creative problem-solving
- Work ethic
- Dependability
- Following directions
- Patience and tact
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Personal Babysitter
Family
2020 - Current
Waitress Supervisor
Restaurant and Bar
2016 - 2019
Sales Agent
Telcel Telecommunications
2013 - 2015
Call Center Representative
Telcel
2011 - 2013
High School Diploma -
CBTIS 132
Some College (No Degree) - Civil Engineering
Universidad Autónoma De Chihuahua