Erika Danielle McKay
Summary
Results-driven sales professional with a proven record of surpassing sales targets and successfully leading teams. Expertise in negotiation and customer relationship management, combined with strong financial acumen, fosters a goal-oriented approach. Recognized for exceptional customer service and market analysis capabilities, effectively enhancing realtor collaborations to drive substantial sales growth.
Overview
22
22
years of professional experience
Work History
New Home Sales Counselor
Davidson Homes
Houston, TX
08.2023 - 12.2024
- Conducted follow-up calls to ensure customer satisfaction after purchase of a new home.
- Resolved any customer complaints or concerns promptly and professionally.
- Performed administrative tasks such as data entry into the company database system for tracking sales performance metrics.
- Engaged weekly with management teams, construction contractors, and clients to communicate and evaluate project status results.
- Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
- Provided tours of model homes to prospective buyers and answered questions about features, pricing, availability, financing options, and other related topics.
- Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.
- Assisted customers in selecting a home that meets their needs, budget, and lifestyle requirements.
- Tracked weekly sales to develop senior leadership reports for corrective action planning.
- Organized open house events at model homes to introduce potential customers to our products and services.
- Scheduled and attended weekly appointments with clients.
- Assisted clients with new home buying processes by coordinating with referring lenders to facilitate mortgage qualification.
New Home Sales Counselor
DR Horton
10.2016 - 06.2023
- Led and trained new team members.
- I conducted the negotiation and contract of sales in a fast-paced, high-volume community, DR Horton Tamarron, for multiple years.
- Exceeded high sales goals for consecutive years.
- Sold and closed out the Emerald community in Katy, TX, Marshall Oaks.
- Top agent for customer service from 2020 to 2022.
- Assisted repeat buyers with the purchase of more than one DR Horton home.
- Specialized in negotiation tactics.
- Specialized in running numbers for new home buyers to give them a better idea of monthly payments.
- Created office training for new hire agents on DR Horton products and systems.
- Specifically created and presented a PowerPoint presentation, 'How to Submit a Contract,' for new hires.
- Trained and mentored multiple new hires who are now top-producing agents for DR Horton.
- Experienced with DHI Sales, Lasso, CRM, and CRM Dynamics.
- Evaluated and created market reports, and presented them to the division team management every quarter.
- Self-directed, I took the initiative to complete community tasks and marketing, which promoted and increased sales.
Assistant Store Manager
Charming Charlie
09.2005 - 03.2007
- Trained new team members for the Grand Opening on sales processes, and directed them on how to arrange displays.
- Developed team support to complete tasks on time, so that team members would not exceed allotted payroll time.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Trained new employees on store policies, procedures and customer service standards.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Delegated work to staff, setting priorities and goals.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Maintained inventory by checking merchandise to determine levels.
- Prepared staff work schedules and assigned team members to specific duties.
Store Manager
Hollister Co.
12.2002 - 09.2005
- Trained and mentored associates to teach daily tasks and procedures.
- Updated and maintained store signage and displays.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Maintained accurate records of employee performance reviews.
- Monitored inventory levels and placed orders to restock shelves.
- Recruited, trained and supervised new employees.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints in a timely manner.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
Education
Business Administration - Business Accounting, Microsoft applications, Data Entry
Houston Community College
12.2015
Skills
- Financial acumen
- Sales presentation
- Tour coordination
- Registration management
- Referral marketing
- Follow-up strategies
- Prospecting
- Effective negotiation
- Lead generation
- Closing techniques
- Closing support
- Relationship selling
- Multitasking capacity
- Customer service
- Lead generation techniques
- Goal-oriented mindset
- Customer relationship management
- Market analysis expertise
- Realtor collaboration
Accomplishments
- The Greater Houston Builders Association Million Dollar Circle Awards 2022 closed 50.4 million new homes in 2022, ranking in the top two in the Greater Houston Area
- The Greater Houston Builders Association Million Dollar Circle Awards 2021 closed $39.4 million in new homes in 2021, ranking in the top two in the Greater Houston Area
- The Greater Houston Builders Association Million Dollar Circle Awards 2020 closed 29.5 million in new homes in 2020, ranking in the top five in the Greater Houston Area
- The Greater Houston Builders Association Million Dollar Circle Awards 2019 closed 17.5 million in new homes in 2019, ranking in the top 10 in the Greater Houston Area
- The Greater Houston Builders Association Million Dollar Circle Awards 2018 closed 24.4 million in new homes in 2018, ranking in the top 5 in the Greater Houston Area
- The Greater Houston Builders Association Million Dollar Circle Awards 2017 closed 10.3 million in new homes in 2017
Websites
References
- Natalie Grubbs, Sales Manager for DR Horton Homes South Division, 832-236-2876
- Thu Le, New Home Sales Counselor for Davidson Homes, 281-638-3494
- Karl Ermisch, New Home Sales Counselor for DR Horton Homes, 602-402-5822
Volunteer Experience
Child Advocates of Fort Bend County (CASA), Trained/Legal Child Advocate serving Foster Youth, 08/01/14, 03/31/20
Timeline
New Home Sales Counselor
Davidson Homes
08.2023 - 12.2024
New Home Sales Counselor
DR Horton
10.2016 - 06.2023
Assistant Store Manager
Charming Charlie
09.2005 - 03.2007
Store Manager
Hollister Co.
12.2002 - 09.2005
Business Administration - Business Accounting, Microsoft applications, Data Entry
Houston Community College
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