Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erika De La Cuz

Tacoma,WA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

16
16
years of professional experience

Work History

Concierge

BECU
Renton, WA
06.2021 - 07.2023
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
  • Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
  • Ensured compliance with safety regulations within the workplace by following established guidelines.
  • Performed administrative duties such as filing paperwork related to concierge service transactions.
  • Maintained a professional presence at the front desk area by adhering to dress code standards.
  • Developed strong relationships with key partners in order to ensure smooth operations between departments.
  • Ensured that all customer complaints were addressed in a timely fashion..
  • Maintained confidentiality of guest information and transactions.

Cashier/Barista

Eurest Compass Group
Renton, WA
10.2007 - 08.2011
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Followed company security procedures for handling large sums of money.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Resolved customer complaints professionally in accordance with company policy.
  • Issued receipts, refunds, credits or change due to customers.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.

Education

High School Diploma -

Renton Technical College
Renton, WA
12-2019

Skills

  • Customer Service
  • Conflict Resolution
  • Strong interpersonal skills
  • Outstanding customer service
  • Effective problem solving
  • Quality Assurance

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Concierge

BECU
06.2021 - 07.2023

Cashier/Barista

Eurest Compass Group
10.2007 - 08.2011

High School Diploma -

Renton Technical College

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Erika De La Cuz