Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erika De La Garza

Edcouch,TX

Summary

Proven leader with a track record of enhancing customer satisfaction and team performance at Tejas Gameroom. Skilled in conflict resolution and multitasking, demonstrating strong work ethic and organizational skills. Boosted employee morale significantly, leading to a noticeable reduction in turnover. Achieved over 20% improvement in customer satisfaction scores through innovative service strategies.

Overview

23
23
years of professional experience

Work History

Floor Attendant

Sizzlings 777
07.2022 - Current
  • Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
  • Boosted customer engagement by participating in promotional events and effectively communicating special offers or discounts.

Manager

Tejas Gameroom
05.2018 - 07.2022
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.

Store Manager

Fast Track Drive Theu
10.2001 - 05.2017
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Approved regular payroll submissions for employees.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Substitute Teacher

Edcouch-Elsa ISD
09.2005 - 10.2006
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
  • Maintained detailed records of student attendance, assignments, and progress for seamless transition back to regular teachers.
  • Developed and executed lesson plans to cover required curriculum effectively.
  • Fostered positive classroom environment, managing student behavior and promoting respect.
  • Followed lesson plans designed by absent teachers.
  • Enforced school and class rules to maintain order in classroom.

Education

Edcouch-Elsa High School
Edcouch, TX
05.2002

Skills

  • Reliability and punctuality
  • Maintaining safety standards
  • Following Procedures
  • Positive Attitude
  • Strong Work Ethic
  • Teamwork and Collaboration
  • Attention to Detail
  • Multitasking Abilities
  • Reliability
  • Organizational Skills

Timeline

Floor Attendant

Sizzlings 777
07.2022 - Current

Manager

Tejas Gameroom
05.2018 - 07.2022

Substitute Teacher

Edcouch-Elsa ISD
09.2005 - 10.2006

Store Manager

Fast Track Drive Theu
10.2001 - 05.2017

Edcouch-Elsa High School

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Erika De La Garza