ERIKA DELGADO
Tampa,FL
Summary
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills. Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
2025
2025
years of professional experience
Work History
Office Administrative Assistant
Hidden Treasures & Thingys
TAMPA, FL
04.2023 - 12.2024
- Developed forms and procedures to improve workflow efficiency.
- Managed employee records including payroll information, attendance tracking, vacation time requests.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Responded promptly to customer inquiries via email or phone.
- Composed, edited and typed complex memos and reports with job-related software.
- Prepared payroll documents and maintained databases for financial offices.
- Processed incoming invoices for payment in a timely manner.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Front Office Assistant
Motel 6
Tampa, FL
07.2019 - 03.2023
- Answered incoming calls, responded to voicemails and transferred calls as needed.
- Organized filing system for customer records and documents.
- Managed inventory levels for office supplies, ensuring adequate stock was available at all times.
- Provided administrative support to office staff, improving productivity.
- Assisted in the preparation of reports and presentations, supporting office operations.
- Conducted data entry tasks with high accuracy, maintaining integrity of information.
- Welcomed large volume of guests and improved overall customer service.
- Received and distributed mail, letters and packages.
- Collected copays and account balance payments and updated account records.
- Answered office phone and emails to schedule appointments, answer questions and document information.
Assistant to the Property Manager
Regency Square Apartments
Tampa, FL
11.2015 - 05.2019
- Ensured that all common areas within a building were kept clean and safe at all times.
- Monitored market trends and rental rates of comparable properties in order to maximize revenue potential.
- Processed applications from prospective tenants in accordance with company guidelines.
- Met with prospective tenants to show property and assess applications or sign leases.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Updated tenant and unit information to keep current in housing database.
Marbella Apartments
Tampa, FL
02.2011 - 10.2015
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Developed marketing strategies to increase demand for vacant units.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Conducted informative and personalized tours, resulting in new leases.
Administrative Assistant
AS-COM Communications
Tampa, FL
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Facilitated communication between different departments within the organization.
- Managed database systems containing customer contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Answered questions from customers regarding products and services offered by the company.
- Managed office supplies inventory and placed orders when necessary.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Processed invoices for payment using accounting software applications.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Education
Diploma Program - Commerical Drivers License
Gaston Community Center
Tampa, FL02-2018
GED -
Leto High School
Tampa, FL06-1999
Skills
- Bilingual (Spanish-speaking)
- CDL Certification
- Database
- Client relationship management
- Meeting planning
- Database administration
- Database entry
- Spreadsheet development
Timeline
Office Administrative Assistant
Hidden Treasures & Thingys
04.2023 - 12.2024
Front Office Assistant
Motel 6
07.2019 - 03.2023
Assistant to the Property Manager
Regency Square Apartments
11.2015 - 05.2019
Marbella Apartments
02.2011 - 10.2015
Administrative Assistant
AS-COM Communications
Diploma Program - Commerical Drivers License
Gaston Community Center
GED -
Leto High School
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