Summary
Overview
Work History
Education
Skills
Timeline
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Erika De Paul

Trenton,NJ

Summary

Professional with hands-on experience in collaborative environments, prepared to contribute to any work success. I'm well known for reliability and adaptability in meeting dynamic team needs. Exhibits strong organizational abilities and effective communication skills.

Overview

4
4
years of professional experience

Work History

Seasonal Intern

City of Trenton- Dept. of Law/Prosecutor's
06.2024 - Current
  • Bilingual Assistance with public when needed
  • Sorted and organized files, spreadsheets, and reports.
  • Experience with RMS
  • Experience with PC Sam
  • Interacted with public
  • Printing discovery
  • Opening files and filing away.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.

Patient Coordinator

Hamilton Dental Associates
04.2022 - 02.2024
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
  • Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
  • Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
  • Explained upcoming treatment preparation, instructions, and other facts to patients.
  • Worked with patients to schedule tests and procedures.
  • Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.

Office Coordinator

Palacios Tree Service
08.2020 - 04.2022
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Tracked records, filed documents, and maintained communication between clients to manage office activities.
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
  • Scheduled and assigned workload to teams for the workday.
  • Organized and reduced invoices.
  • Managed office activities by maintaining communication between clients, tracking records, and filing all documents.

Education

Associates in Science - Accounting

Rowan College At Burlington County
Mt Laurel Township, NJ
05-2026

High School Diploma - Pastry and Culinary Arts, Financial Literacy, Literature Class, Algebra/Geometry Class, Hospitality

Trenton Central High School
Trenton, NJ
06.2016

Skills

  • Energetic
  • Responsible
  • Multitasking and organization
  • Great communication skills
  • Leadership skills
  • Computer skills
  • Interpersonal and social skills
  • Staff training
  • Customer Relations
  • Strategic problem solving
  • Quick learner
  • Spanish fluency

Timeline

Seasonal Intern

City of Trenton- Dept. of Law/Prosecutor's
06.2024 - Current

Patient Coordinator

Hamilton Dental Associates
04.2022 - 02.2024

Office Coordinator

Palacios Tree Service
08.2020 - 04.2022

Associates in Science - Accounting

Rowan College At Burlington County

High School Diploma - Pastry and Culinary Arts, Financial Literacy, Literature Class, Algebra/Geometry Class, Hospitality

Trenton Central High School

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Erika De Paul