Dynamic Operations Manager with a proven track record at Ashley Furniture Homestore, specializing in process optimization and team leadership. Enhanced inventory management systems and improved employee training programs, resulting in increased efficiency and customer satisfaction. Skilled in performance metrics analysis and fostering strong client relationships to drive operational success.
Hi, I’m
Erika Devine
Poughqaug,NY
Summary
Work History
Ashley Furniture Homestore
Operations Manager
2010 - 2016 (6 education.years_Label)
Job overview
- Oversaw daily operations, ensuring efficient workflow across departments.
- Led team meetings to align objectives and enhance communication among staff.
- Implemented process improvements that streamlined inventory management systems.
- Trained new employees on operational protocols and safety standards.
- Analyzed performance metrics to identify areas for operational enhancement.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Raymour & Flanigan
Customer Service Manager
1999 - 2009 (10 education.years_Label)
Job overview
- Led customer service team to enhance satisfaction and resolve inquiries efficiently.
- Developed training programs to improve staff performance and service.
- Monitored team performance, providing coaching and support to achieve service goals.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Facilitated cross-departmental meetings to ensure cohesive customer service strategies.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Dutchess Community CollegePoughkeepsie, NY
from Business Administration
University Overview
Ketcham High SchoolWappingers Falls
High School Diploma from Business Administration
University Overview
Skills
Operations management
Timeline
Operations Manager
Ashley Furniture Homestore
2010 - 2016 (6 education.years_Label)
Customer Service Manager
Raymour & Flanigan
1999 - 2009 (10 education.years_Label)
Dutchess Community College
from Business Administration
Ketcham High School
High School Diploma from Business Administration