Erika DeVinny
Byron,MN
Summary
Proven leader with extensive experience at Mayo Clinic, adept in staff management and development, and complex problem-solving. Excelled in enhancing operational efficiency by overhauling workflows and implementing digital enhancements. Skilled in multitasking and communication, successfully increased team productivity and improved patient scheduling processes.
Overview
21
21
years of professional experience
Work History
Supervisor, Access Operations
Mayo Clinic, Gonda Vascular Center & Spine Center
12.2023 - Current
- Responsible for managing 22 Patient Appointment Service Specialists and 2 Assistant Supervisors.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Monitor/manage employee metrics across the work units and share in quarterly reviews to recognize successes or find opportunities for improvements.
- Lead or contribute in departmental projects - provider subgroups, outpatient practice orders, EZ panels, decision trees and template redesign and updates.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Automation – Fast Pass waitlist, Task Based Texting, Send to Patient scheduling
- Specialty Contracts - Walmart and Spine Model of Care
Supervisor, Access Operations
Mayo Clinic, Gonda Vascular Center and Department of Dental Specialties
11.2019 - 12.2023
- Knowledgeable in Epic (Super User, ATE support Florida campus for go-live in 2017 to include scheduling, decision trees, reports, template builder and orders), QReads, Verint/Calabrio, CMS Supervisor and Kronos Timekeeping
- Responsible for managing and assisting employee’s every day needs – 14 PASS’s and 2 MSAC’s, 1 Assistant Supervisor
- Problem solving within the work unit as well as within the departments
- 2020 COVID-19 practice reactivation
- Room turnover (AGP) concerns – Dental
- Template redesigns - Dental
- Hire and onboard new employees
- Work with assistant supervisor to create a training path
- Monitor/manage employee metrics across the work units and share in monthly one on one’s to recognize successes or find opportunities for improvements
- Lead or be a co-contributor in departmental projects
- GVC – Epic rebuild project to include review and change requests for orders, decision trees and subgroups
- Vascular Medicine Triage – design and implement a triage workflow that aligns with the department needs by working with department leaders and providers
- Digital enhancements – Fast Pass, Fast Track, Task Based Texting (Dental and Vascular)
Assistant Supervisor, Appointment Office
Mayo Clinic, Department of Neurosurgery and Spine Center
11.2016 - 11.2019
- Knowledgeable in Epic [Site Readiness Agent, Super User, ATE support Florida campus for go-live] to include scheduling, decision trees, reports, template builder and orders, QReads, Verint, CMS Supervisor and Kronos Timekeeping
- Knowledgeable in legacy systems: MICS LastWord, Synthesis, Mayo Scheduling System, PPI and Shorthand
- Significant contributor to the Epic build for both Neurosurgery and Spine Center – template building, decision trees, orders, and appointment office work flows as well as triage workflows
- Responsible for managing and assisting employee’s every day needs – 20 PASS’s and 2 MSAC’s, managing PTO requests, creating employee schedules
- Assist with hiring, onboarding new employees and training path
- Problem solving within the work unit, present concerns or needed changes to immediate supervisor when appropriate
- Monitor phone metrics and make changes on the fly when needed to ensure support to the patients in a timely fashion
- Provide managerial support in the absence of the work unit supervisor
- Assist in departmental projects and contracts: Walmart Spine Center of Excellence, Assisted with decision making and go-live in the appointment office, Midwest Spine Network, Maintenance and continued changes, VPD – Virtual Print Driver, Piloted after Epic go-live and continue to use, Spine Model of Care, Up and coming Spine contract for outside companies; final product coming July 2019, Digital Scheduling – AKQA – pilot area
Patient Appointment Coordinator
Mayo Clinic, Department of Executive Health
06.2015 - 11.2016
- Knowledgeable in MICS LastWord, Synthesis, Mayo Scheduling System, QReads and Surgeon Locator
- Responsible for scheduling appointments and coordinating creation of patient appointment itineraries in a complex multispecialty medical practice
- Perform related clerical duties such as processing external demand appointment inquiries which may include fax and on-line requests, as well as processing patient appointment letters and related materials
Clinical Assistant
Mayo Clinic, Department of Endocrinology
02.2014 - 06.2015
- Knowledgeable in MICS LastWord, Synthesis, Mayo Scheduling System, QReads and Surgeon Locator
- Coordinate patient appointment schedules
- Prepare patients for exam, vitals, record keeping information
Administrative Assistant/Patient Coordinator
King Orthodontics
02.2011 - 01.2014
- Register patients and schedule appointments using Ortho2 Viewpoint software
- Transmit correspondence or medical records by mail, e-mail or fax
- Answer, screen and direct phone calls on a multi-line phone
- Cash, check, and credit card handling
- Submit and handle insurance pretreatment estimates and claims
Server/Waitress
Whistle Binkies Olde World Pub
08.2003 - 12.2011
- Take orders and serve food and beverages to patrons
- Enter orders into the computer
- Establish customer satisfaction and correct any problems that may occur
Education
Medical Administrative Assistant Diploma -
Minnesota School of Business
Rochester, MNSkills
- Goal-Oriented
- Staff Management and Development
- Processes and procedures
- Multitasking Abilities
- Problem-Solving
- Attention to Detail
- Excellent Communication
- Interpersonal Skills
- Verbal and written communication
- Computer Skills
Awards
2024 Access Champion, Patient Access Collabortive
Timeline
Supervisor, Access Operations
Mayo Clinic, Gonda Vascular Center & Spine Center
12.2023 - Current
Supervisor, Access Operations
Mayo Clinic, Gonda Vascular Center and Department of Dental Specialties
11.2019 - 12.2023
Assistant Supervisor, Appointment Office
Mayo Clinic, Department of Neurosurgery and Spine Center
11.2016 - 11.2019
Patient Appointment Coordinator
Mayo Clinic, Department of Executive Health
06.2015 - 11.2016
Clinical Assistant
Mayo Clinic, Department of Endocrinology
02.2014 - 06.2015
Administrative Assistant/Patient Coordinator
King Orthodontics
02.2011 - 01.2014
Server/Waitress
Whistle Binkies Olde World Pub
08.2003 - 12.2011
Medical Administrative Assistant Diploma -
Minnesota School of Business
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