Erika D Gibson
Carthage,TN
Summary
Healthcare leader with 28 years of experience in operations, compliance, and quality management. Expertise in leading large teams and optimizing systems to enhance regulatory adherence and drive strategic initiatives. Recognized for fostering cultures of integrity and collaboration while maintaining high standards of care and organizational performance. Committed to delivering excellence in healthcare operations and ensuring compliance with industry standards.
Overview
29
29
years of professional experience
Work History
Executive Director
Belmont Village of Green Hills
Nashville, TN
04.2024 - Current
- Directed strategic initiatives to improve patient services across multidisciplinary healthcare organization.
- Achieved survey readiness and positive outcomes through compliance with CMS, HIPAA, and state regulations.
- Fostered accountability and promoted continuous improvement by leading clinical and administrative teams.
- Strengthened organizational integrity and operational efficiency through audits and risk mitigation strategies.
- Managed budgeting and resource allocation to support fiscal growth and quality service delivery.
- Collaborated with leadership to enhance patient safety and elevate service quality objectives.
- Developed policies and training programs to uphold ethical practices and ensure regulatory compliance.
- Promoted teamwork among diverse teams, resulting in improved operational effectiveness.
Executive Director
The Rivers at Maryland Farms (formerly Sunrise Senior Living)
Nashville, TN
01.2022 - 04.2024
- Directed daily operations and strategic initiatives to optimize service delivery in complex healthcare settings.
- Collaborated with key leaders to develop comprehensive policies and procedures for quality improvement.
- Facilitated vendor relationships to enhance facility programs and system effectiveness.
- Implemented outreach programs that boosted community engagement and resident satisfaction.
- Established performance metrics and monitoring systems to align with organizational goals.
Executive Director
Sunrise Senior Living
Nashville, TN
01.2021 - 01.2022
- Directed daily operations and strategic initiatives to optimize healthcare service delivery.
- Established performance metrics and monitoring systems aligned with organizational goals.
- Negotiated vendor contracts to secure cost-effective solutions and high-quality services.
- Fostered collaboration among multidisciplinary teams to enhance operational efficiency.
- Achieved 97% occupancy rate alongside positive Net Operating Income.
Case Manager
BrightSpring Health Services
Lebanon, TN
01.2020 - 01.2021
- Established system for organizing detailed client and case records to enhance accessibility.
- Scheduled eligibility meetings with potential foster parents to assess suitability.
- Developed new systems for case service plans, increasing placement success rates.
- Facilitated transitions of youth from foster care to independent living situations.
- Proactively identified new placement opportunities for children removed due to neglect or abuse.
- Advocated for clients to secure essential resources from external organizations and government agencies.
Executive Director
Brookdale Senior Living
Nashville, TN
01.2018 - 01.2020
- Implemented training programs to enhance staff-patient interactions and satisfaction.
- Conducted assessments to identify operational improvement areas.
- Collaborated with healthcare professionals to create innovative service offerings.
- Managed relationships with regulatory agencies to ensure compliance with best practices.
- Developed budgeting strategies to support long-term financial stability and service excellence.
- Executed performance reviews aligning staff goals with organizational objectives.
- Streamlined administrative processes to optimize resource allocation and minimize costs.
Campus Program Director/Regional Mentor
Brookdale Senior Living
Nashville, TN
01.2013 - 01.2018
- Opened product line unit for early onset dementia, achieving full census within three months.
- Mentored thirteen communities to successfully establish new units based on product line development.
- Guided individuals in professional development, focusing on communication skills and problem-solving.
- Provided leadership and supervision across multiple activity units within facility.
Activity Director / Social Worker /Office Administrative Assistant
Brookdale
Bradenton, Florida
02.1997 - 01.2013
- Developed and implemented engaging activity programs based on residents' interests and abilities.
- Coordinated volunteer efforts to boost community involvement and enhance resident experiences.
- Trained and supervised staff in activity planning and resident engagement techniques.
- Collaborated with psychiatrists, psychologists, and nurses to ensure comprehensive client care.
- Created individualized service plans with clients to meet specific goals.
- Assisted clients in accessing vital community resources, including housing and transportation.
- Organized filing systems for physical and electronic documents, ensuring record accuracy and confidentiality.
- Streamlined billing processes to improve efficiency in invoicing and collections.
Education
Master of Science - Management, Project Management
Colorado Technical University
Bachelor of Science - Health Services Administration
Colorado Technical University
Associate of Arts - Business Administration
State College of Florida
Skills
- Healthcare leadership and administration
- Policy development and writing
- Performance metrics analysis
- Quality improvement initiatives
- Healthcare operations management
- Community engagement strategies
- Collaboration techniques
- Program monitoring and evaluation
- Partnership development
- Team leadership and training
- Budgeting and financial management
- Human resources management
- Regulatory compliance and oversight
- Strategic planning and organizational development
- Quality assurance and performance improvement
- Risk mitigation strategies
- Audit preparation and internal controls
Timeline
Executive Director
Belmont Village of Green Hills
04.2024 - Current
Executive Director
The Rivers at Maryland Farms (formerly Sunrise Senior Living)
01.2022 - 04.2024
Executive Director
Sunrise Senior Living
01.2021 - 01.2022
Case Manager
BrightSpring Health Services
01.2020 - 01.2021
Executive Director
Brookdale Senior Living
01.2018 - 01.2020
Campus Program Director/Regional Mentor
Brookdale Senior Living
01.2013 - 01.2018
Activity Director / Social Worker /Office Administrative Assistant
Brookdale
02.1997 - 01.2013
Master of Science - Management, Project Management
Colorado Technical University
Bachelor of Science - Health Services Administration
Colorado Technical University
Associate of Arts - Business Administration
State College of Florida