Erika Diaz
Queens,NY
Summary
Proven track record in enhancing customer satisfaction and streamlining office operations, demonstrated during my tenure at Quick High Level Inc. Expert in office administration and customer service, I've successfully managed sensitive information and boosted sales through effective communication and organizational skills. Achieved consistent sales targets by leveraging industry knowledge and interpersonal abilities.
Overview
6
6
years of professional experience
Work History
Secretary Construction Company
Quick High Level Inc
11.2020 - 07.2024
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Conducted research for special projects, contributing valuable insights that informed strategic decisions.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Optical Sales Representative
Corona Visions
01.2020 - 10.2020
- Performed routine maintenance on display cases and point-of-sale systems for an organized retail environment that facilitated smooth transactions daily.
- Conducted comprehensive eye measurements for accurate prescription filling and optimal fit of eyewear.
- Assisted customers in selecting frames, lenses, and other optical products based on their specific needs and preferences.
- Informed clientele about available promotions or discounts regularly, driving additional sales opportunities while enhancing consumer loyalty.
- Increased customer satisfaction by providing personalized optical solutions and product recommendations.
- Participated actively in continuing education opportunities to stay current with industry advancements while expanding personal expertise in the field of optics.
- Organized inventory effectively, ensuring easy access to high-quality products for staff and customers alike.
- Collaborated with team members to optimize store performance and achieve sales targets consistently.
- Maintained up-to-date knowledge of industry trends, products, and technologies to provide accurate information to customers.
- Liaised with optometrists as needed to ensure proper communication regarding patient prescriptions or adjustments were made accordingly.
- Identified areas for improvement within store operations by analyzing sales trends/data regularly while implementing appropriate strategies for growth purposes.
- Utilized effective time management skills to prioritize tasks, resulting in timely completion of duties without compromising on quality or customer service standards.
- Handled warranty claims professionally, ensuring quick resolution for customer satisfaction purposes.
- Demonstrated exceptional problem-solving abilities by addressing complex optical concerns efficiently while providing appropriate solutions for customer satisfaction.
- Enhanced store sales through effective upselling and cross-selling of optical products and accessories.
- Explained benefits and features of available current eyewear to meet patient needs and preferences.
- Recommended specific frames, lenses and lens coatings to suit client needs.
- Used Type measuring devices to measure clients' temple length, bridge and eye size, vertex distance, pupillary distance and optical centers of eyes.
- Prepared patients for eyesight examinations by noting family medical histories, discussing vision problems and concerns and verifying insurance provider coverage.
- Answered telephone calls to schedule eye exams and answer pre-screening questions or inquiries.
- Utilized Software to prepare work instructions and orders for fabricating eyeglasses and grinding lenses.
- Used consultative sales approach to understand and meet customer needs.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Researched potential clients and markets to prepare for appointments.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Proactively managed client correspondence and recorded tracking and communications.
Optical Sales Representative
Patiño Eye Care
03.2018 - 08.2019
- Assisted customers in selecting frames, lenses, and other optical products based on their specific needs and preferences.
- Informed clientele about available promotions or discounts regularly, driving additional sales opportunities while enhancing consumer loyalty.
- Increased customer satisfaction by providing personalized optical solutions and product recommendations.
- Participated actively in continuing education opportunities to stay current with industry advancements while expanding personal expertise in the field of optics.
- Organized inventory effectively, ensuring easy access to high-quality products for staff and customers alike
Education
Humans Resorts - Human Resources Professional
Catholic University
Colombia Master Of Advanced Study - Profesional Makeup’s
Tú Make Up
Miami, FL On Line School Nutrition - Nutritionist
Cornell University
New York, NY08.2022
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
Timeline
Secretary Construction Company
Quick High Level Inc
11.2020 - 07.2024
Optical Sales Representative
Corona Visions
01.2020 - 10.2020
Optical Sales Representative
Patiño Eye Care
03.2018 - 08.2019
Humans Resorts - Human Resources Professional
Catholic University
Master Of Advanced Study - Profesional Makeup’s
Tú Make Up
Nutrition - Nutritionist
Cornell University
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