Erika Diaz
Las Vegas,NV
Summary
Proven Medical Assistant with a track record of enhancing patient care and support. Leveraged HIPAA compliance knowledge and compassionate communication to build trust and efficiency. Fluent in Spanish, excelled in patient scheduling and medical terminology, achieving a significant improvement in patient satisfaction and operational workflow. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Medical Assistant
Forwomen OBGYN
05.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Medical Representative
Nyu Langone
06.2023 - 05.2024
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Assisted physicians with patient education efforts, providing resources and support as needed.
- Demonstrated comprehensive product expertise during sales calls, addressing client questions with confidence and authority.
Medical Assistant
Southwest Media Group
04.2022 - 05.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Receptionist
Toro Taxes
01.2022 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Call Center Representative
Leaf Filter
05.2021 - 12.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Cashier
Foot Action
09.2020 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
Tillys Retail Company
10.2019 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Bonanza High School
Las Vegas, NVNorthwest Career College
Las Vegas, NV 08.2021 - 04.2022
Skills
HIPAA Compliance
Patient Scheduling
Customer Service
Medical terminology knowledge
Compassionate
Fluent in Spanish
Timeline
Medical Assistant
Forwomen OBGYN
05.2024 - Current
Medical Representative
Nyu Langone
06.2023 - 05.2024
Medical Assistant
Southwest Media Group
04.2022 - 05.2023
Receptionist
Toro Taxes
01.2022 - 04.2022
Northwest Career College
08.2021 - 04.2022
Call Center Representative
Leaf Filter
05.2021 - 12.2021
Cashier
Foot Action
09.2020 - 04.2021
Sales Associate
Tillys Retail Company
10.2019 - 02.2021
High School Diploma -
Bonanza High School
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