Erika Dumont

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Developed functional solutions to reduce costs and improve service delivery.
• Proposed innovative ideas to streamline operations and improve team effectiveness.

Supported daily operations of family cleaning business, contributing to overall service quality.

• Provided attentive customer service in a fast-paced dining environment, enhancing guest satisfaction.
• Accurately took and delivered food and beverage orders.
• Resolved guest concerns to ensure positive dining experiences.
• Addressed guest concerns promptly, fostering positive dining experiences.

• Administered medications according to physician orders and facility protocols, ensuring patient safety and adherence to treatment plans.
• Conducted thorough patient assessments and accurately documented vital signs, contributing to effective care planning.
• Performed patient evaluations to gather comprehensive health information. and documented vital signs accurately.
• Monitored patient conditions and promptly reported changes to nursing staff, facilitating timely interventions.
• Ensured proper sterilization of medical and laboratory equipment.

• Facilitated daily medication administration and monitored patient responses to ensure adherence to care plans.
• Recorded care activities and updated medical charts to maintain accurate patient records.
• Trained new employees on safety and operational procedures.
• Maintained medical supply inventory and placed orders.

• Delivered friendly, efficient service that enhanced customer experience.
• Clarified special requests with kitchen staff to ensure accurate preparation.
• Communicated special requests clearly with kitchen staff.
• Responded to customer inquiries about menu items and ensured guest satisfaction.

• Monitored resident vital signs at Rosewood AFC
• Documented medication administration in resident charts
• Cleaned equipment and maintained infection control standards
• Supported healthcare teams in consistently delivering timely and quality care according to company standards.
• Monitored patients for medical changes and reviewed and revised care plans accordingly.
• Reported safety hazards to supervisors, removed risk and promoted workplace safety.
• Executed and analyzed tests in areas including chemistry, hematology, urinalysis, serology, histology and bacteriology to aid physicians in diagnosing and treating diseases.