Erika Duran
New York,NY
Summary
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands. Results-oriented and equipped to maintain and manage office systems. Meticulous and collaborative professional equipped to independently manage daily needs and special projects. Promotes excellence in demanding, deadline-driven environment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Hotel Group Reservationist
The Watergate Hotel
Washington, DC
02.2023 - 07.2023
- Utilized reservation software proficiently, ensuring quick response times during high call volumes.
- Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
- Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
- Proactively communicated potential availability issues or overbooking concerns with management to find solutions before impacting guest experience.
- Assisted Hotel Managers with creating smooth and efficient prestige events at our Hotel
- Demonstrated excellent multitasking skills while juggling multiple phone lines, emails, and walk-in guests simultaneously during peak periods.
- Assisted front desk operations as needed by checking in guests or providing support during busy times or staff shortages.
- Handled reservations and answered questions from interested patrons for busy 1538-room hotel.
Office Manager
Trinity Building Service ,INC
Miami, FL
02.2021 - 06.2022
- Oversee over 50 employees
- Staff and Recruited HCA hospitals and clinics in south florida and nationwide
- Work along HCA and all requirements to get employees started within different Facilities
- Make appointments for employees to get drug tested and fingerprinted for different positions held by HCA and ACHA requirements
- Order cleaning supplies weekly for each of our clinics
- Administered payroll and maintained proper documentation of employee personnel through ADP software.
- Create, submit and follow up on proposals/estimates and send out monthly invoices to different vendors
- Built and maintained loyal, long-term customer relationships through effective account management
General Manager/Hospitality
Manhattan Brew & Vine
New York, NY
06.2015 - 12.2017
- Team Leader of a staff over 15+
- Handling all of the venues bills and invoices
- Building relationships with different liquor/beer distributors
- Planning prestigious events for celebrity clientele
- Manage kitchen/food and bar/liquor inventory & replenish
- Weekly scheduling and payroll
- Assist owner of venue on daily tasks/procedures
- Cultivated strong relationships with clients, vendors, and different liquor/beer distributors to ensure long-term success and loyalty for the company.
Salon Coordinator
Davida Salon
New York, NY
11.2015 - 10.2017
- Manage all incoming emails/phone scheduling
- Increase sales of high end luxury hair products
- Creative director of advertising for salon, social media, poster board and manage daily inventory.
- Ensure excellent service to high end clienteles
- Pleasantly welcomed clients to salon, signed customers in for services and detailed current promotions
- Marketed salon products and services to boost overall establishment revenues
- Checked members and guests in promptly for appointments
Visual Coordinator
Sephora
08.2012 - 07.2015
- Manage Floor Sales while assisting customers needs
- Team leader of sale associates
- Responsible for all store indoor and outdoor visuals
- Meet and exceeded daily sales
- Replenish inventory
- Trained staff, students and faculty on proper use of different products that entered monthly
- Coordinated appropriate equipment to fulfill needs of various company events and presentations
- Managed records for current catalog, visual equipment and available supplies
Education
Associates in Applied Science Degree in Fashion Marketing and Management -
Berkeley College
White Plains, NY09.2009
Skills
- MS Word
- Booker/Clover
- MS PowerPoint
- QuickBooks
- MS Excel
- ADP Payroll System
- Proficient in MS and MAC software
- Bilingual English/Spanish
- MS Outlook
Certification
- Food Handlers Certification
- Hipaa Certified
References
REFERENCES FURNISHED UPON REQUEST
Timeline
Hotel Group Reservationist
The Watergate Hotel
02.2023 - 07.2023
Office Manager
Trinity Building Service ,INC
02.2021 - 06.2022
Salon Coordinator
Davida Salon
11.2015 - 10.2017
General Manager/Hospitality
Manhattan Brew & Vine
06.2015 - 12.2017
Visual Coordinator
Sephora
08.2012 - 07.2015
Associates in Applied Science Degree in Fashion Marketing and Management -
Berkeley College