Erika Durr
Cicero,IL
Summary
Dedicated Unarmed Security Officer with American Security, skilled in report writing and incident management. Successfully enhanced safety standards through vigilant property patrols and effective compliance monitoring. Recognized for exceptional customer service and teamwork, significantly reducing workplace violence by identifying threats and coordinating swift responses.
Overview
8
8
years of professional experience
Work History
Unarmed Security Officer
American Security
08.2024 - 08.2025
- Conducted full building and grounds patrols to identify and address security issues.
- Directed guests throughout facility, addressing accessibility inquiries promptly.
- Enhanced workplace environment through effective teamwork and collaboration with colleagues.
- Monitored multiple CCTV feeds from central location, ensuring comprehensive surveillance coverage.
- Managed alarm systems to detect unauthorized entries in restricted areas.
- Reduced workplace violence by identifying potential threats and coordinating timely responses.
- Patrolled commercial property, including associated parking garage, to maintain safety standards.
- Delivered exceptional customer service by resolving client concerns and providing suitable solutions.
Unarmed Security Officer
Allied Universal Security Services
12.2021 - 12.2023
- Provided exceptional customer service to clients, addressing concerns and providing appropriate solutions.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Improved response time to incidents through effective communication with team members and use of security equipment.
Crew Shift Leader
McDonald's
05.2017 - 2020
- Supervised team members and oversaw effective and efficient completion of job duties.
- Distributed necessary tasks and duties during each shift.
- Maintained accurate cash handling procedures throughout each shift while managing register transactions efficiently.
- Promoted a culture of teamwork, leading by example with strong work ethic and dedication to company goals.
Education
GED -
Kennedy King College
Chicago, IL08.2018
Skills
- Report and incident writing
- Property patrol and order maintenance
- Safety and compliance monitoring
Timeline
Unarmed Security Officer
American Security
08.2024 - 08.2025
Unarmed Security Officer
Allied Universal Security Services
12.2021 - 12.2023
Crew Shift Leader
McDonald's
05.2017 - 2020
GED -
Kennedy King College
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