Erika Dustin
Laboratory Technician
Eureka,CA
Summary
Experienced Phlebotomy Technician/EKG Technician with expertise in venipunctures, capillary punctures, and specimen collection. Familiar with EKG procedures and equipment. Dedicated to providing compassionate patient care. Excellent communication and teamwork skills to contribute effectively to a multidisciplinary healthcare team. Fluent in Spanish. Proactive and solution-oriented approach to uphold high service standards and ensure patient satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Externship
Kaiser Permanente
05.2024 - 06.2024
- Performed approximately 50-60 daily venipuncture, capillary punctures, and specimen collection procedures under supervision of experienced phlebotomy professionals, gaining hands-on experience in a clinical setting
- Applied learned phlebotomy techniques and medical terminology knowledge to ensure accurate and efficient specimen collection while prioritizing patient comfort and safety
- Interacted with patients in a compassionate and professional manner, providing clear instructions and addressing any concerns to enhance the patient experience
- Demonstrated strong communication skills through effective documentation
- Engaged in continuous learning and professional development, actively seeking feedback and opportunities
- Upheld Kaiser Permanente's standards of excellence in patient care and service delivery.
Drive Consultant Agent
Progressive Casulty Insurance
08.2015 - Current
- Expertly assisted customers with their Auto and Motorcycle Insurance needs, demonstrating proficiency in coverage inquiries, billing, payment processing, and policy issuance
- Ensured strict adherence to company guidelines, maintaining compliance while delivering exceptional customer service experiences
- Cultivated strong customer relationships through attentive communication and personalized assistance, resulting in increased customer satisfaction and retention
- Collaborated with team members to optimize workflows and streamline processes, contributing to a more efficient and effective work environment
- Consistently met or exceeded performance targets, demonstrating dedication to achieving organizational goals and objectives.
Customer Service Representative
Golden State Overnight Delivery Service
08.2014 - 08.2015
- Managed customer inquiries regarding shipment status, ETAs, scheduling pickups, and delivery orders.
- Ensured prompt and accurate assistance to enhance customer satisfaction.
Customer Care Representative
Comcast, Xfinity
04.2007 - 11.2013
- Provided specialized services related to cable TV, Internet, and landline services to customers in California-based communities.
- Delivered quality service and upheld customer satisfaction to company standards.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Educated customers on product and service benefits, explaining features and answering questions.
- Acted as first point of contact and set appointments for existing customers and prospective customers.
Education
Lab Technician/ EKG Technician/ Phlebotomy -
National Career Education
06.2024
High School Diploma - undefined
Discovery High School
05.2014
Skills
- Medical Terminology
- Patient Care
- Capillary, syringe, vacutainer, and butterfly collection Method
- 300 blood draws
- Urinalysis
- Multi-tasking
- Electrocardiography (EKG)
- HIPAA Compliant
- CPR Certified
- Cross-Functional Teamwork
- Infection Control
- Supply Restocking
- Biohazard Disposal
- Quality control guidelines
- Patient preparation
- Patient confidentiality
- Specimen labeling procedures
- Specimen handling
Certification
- Certified Phlebotomy Technician I CPT-02420669
- Certified EKG
- Licensed California Auto Insurance Agent
Languages
Spanish
Native or Bilingual
Timeline
Externship
Kaiser Permanente
05.2024 - 06.2024
Drive Consultant Agent
Progressive Casulty Insurance
08.2015 - Current
Customer Service Representative
Golden State Overnight Delivery Service
08.2014 - 08.2015
Customer Care Representative
Comcast, Xfinity
04.2007 - 11.2013
Lab Technician/ EKG Technician/ Phlebotomy -
National Career Education
High School Diploma - undefined
Discovery High School
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