Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
SoftwareEngineer
Erika Dyer

Erika Dyer

Sarasota,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Founder and CEO

Ebullience
Milwaukee, WI
10.2020 - 04.2022
  • Owns and oversees all of the stores operations
  • Created organization's mission and vision statements for use by employees.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Investigated and addressed business development challenges to proactively mitigate problems.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
  • Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
  • Spearheaded matrix organizational plan with clear roles and responsibilities to enhance processes, maintain quality and enforce regulatory compliance.
  • Negotiated terms of business acquisitions to increase business base, solidify market presence and diversify offerings.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Advised on high-level hiring decisions for key leadership positions, conducted senior hire interviews and nominated new board members.
  • Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
  • Interviewed, supervised and motivated staff members to achieve optimal productivity.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Spearheaded third-party contract negotiations to obtain favorable pricing and scheduling parameters.
  • Furthered brand awareness through social media and online sales adds.

Licensed Health Insurance Agent

Concentrix
05.2020 - 11.2020
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Scanned, received and sent faxes to insurance claims, co-pay assistance information and patient documentation.

CIS II

ANS Behavioral Services
Racine, WI
03.2019 - 09.2020


  • Conducted in-depth assessments to determine if clients were safe from harm and abuse at home.
  • Devised and implemented safety plans for clients suspected as victims of abuse or neglect.
  • Remained objective in handling each case, especially when clients and families were in high-stress situations.
  • Working double shifts monitoring the patients, making sure clients are safe and healthy
  • Cleaning their living area to provide the best home experience and keeping space free of dangerous items
  • Providing care and companionship
  • Passing medications, deescalating behaviors, and accompanying them on outings and appointments
  • Completed audits of all client paperwork.

Intake Coordinator

Footprints
Niles, IL
10.2018 - 04.2019
  • Worked in a team environment answering phones, processing intakes, doing intake screenings and running off hours VOB's to verify clients insurance and providing them with deductible down payment pricing along with collecting payments
  • Goal is to show sympathy to clients, educate families, and sell our program in a professional manner
  • Became head of sales for entire team after first month and was offered a promotion to lead the entire intake team a couple moths after.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Enhanced office productivity by handling high volume of callers per day.
  • Maintained current and accurate medical records for patients.
  • Completed and filed financial documentation for accounting purposes.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
  • Interacted with insurance providers to obtain necessary documents to complete registration.
  • Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Obtained payments from patients and scanned identification and insurance cards.

Receptionist

Affinity Integrated Healthcare
Libertyville, IL
04.2018 - 10.2018
  • Open and prepare the office in the morning and close shop at night
  • Greet guests and escort them to the doctor rooms
  • Operate the cash register taking all forms of payment
  • Close and clean the office in the evening
  • Make sure billing is accurate at the end of each day
  • Sell a variety of products
  • Answer phones.

Billing Coordinator

ANS Home Health Services
Milwaukee, WI
07.2017 - 01.2018
  • Under the direction of the President of operations I provided administrative support for payroll and insurance billing
  • Worked in QuickBooks for these duties.
  • Updated documentation, reports and spreadsheets with financial information.
  • Maintained detailed understanding of insurance plans and company requirements.
  • Entered details into accounts and tracked payments.
  • Completed appeals of denied claims on patient bills.
  • Organized accounts for financial audits and supported audit process.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.

Coordinator

Natural Body Spa and Shop
Jacksonville, FL
04.2017 - 07.2017
  • Opened and prepared the shop in the morning
  • Greeted guests and walked them to the waiting room
  • Operated the cash register and all forms of payment
  • Closed and cleaned the shop in the evening
  • Worked at the oil-mixing bar
  • Informed guest about our variety of products.

Administrative Assistant

ANS Home Health Services
Milwaukee, WI
01.2014 - 01.2016
  • Under the direction of the Office Manager the Administrative Assistant provides assistance within the
  • Home Health Division of ANS
  • The AA will assist office personnel with general office duties as assigned.

Scheduling Supervisor

ANS Home Health Services
Milwaukee, WI
01.2012 - 01.2014
  • Under the direction of the Office Manager the Scheduling Coordinator schedules home health aides (aides) and personal care workers (PCW) to assist clients with activities of daily living, personal cares and homemaking in the client's home for the amount of hours aligned with billing source and accordance with client's documented needs
  • Answers incoming telephone calls and greets guests/visitors.

Education

Leadership Development -

Gateway Technical College
Kenosha, WI

High School Diploma -

Desert Willow
2013

Skills

  • Operations Start-Up
  • Performance Assessment
  • Team Leadership
  • Contract Negotiation
  • Investor Relations
  • Operational Analysis
  • Policy and Procedure Development
  • Annual Planning
  • Effective Communicator and Public Speaker
  • Executive Leadership
  • Business Planning
  • Employee Motivation and Performance
  • Entrepreneurial and Innovative
  • Appointment and Meeting Scheduling
  • Conflict Resolution
  • Payroll Processing
  • Computer Skills
  • Telephone Etiquette
  • Data Entry
  • Document Management
  • Patient Registration
  • Client Satisfaction
  • Insurance Verification
  • Business Correspondence
  • Accounts Payable and Receivable
  • Flexible and Adaptable
  • Customer Service
  • Self-motivated professional
  • Microsoft Office
  • Excellent work ethic

Additional Information

  • Authorized to work in the US for any employer

Certification

  • Certified Ayurvedic Consultant
  • Licensed Health Insurance Agent

Timeline

Founder and CEO

Ebullience
10.2020 - 04.2022

Licensed Health Insurance Agent

Concentrix
05.2020 - 11.2020

CIS II

ANS Behavioral Services
03.2019 - 09.2020

Intake Coordinator

Footprints
10.2018 - 04.2019

Receptionist

Affinity Integrated Healthcare
04.2018 - 10.2018

Billing Coordinator

ANS Home Health Services
07.2017 - 01.2018

Coordinator

Natural Body Spa and Shop
04.2017 - 07.2017

Administrative Assistant

ANS Home Health Services
01.2014 - 01.2016

Scheduling Supervisor

ANS Home Health Services
01.2012 - 01.2014

Leadership Development -

Gateway Technical College

High School Diploma -

Desert Willow

Similar Profiles

CREATE PROFILE
Erika Dyer