Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
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Erika Edge

Tampa,FL

Summary

Dynamic and results-driven professional adept in client relationship building and strategic sales development. Excelled in enhancing customer satisfaction and loyalty through exceptional service and creativity. Recognized for outstanding communication skills and the ability to exceed sales targets, contributing to significant brand growth.

Overview

8
8
years of professional experience

Work History

Personal Stylist

Saks Fifth Avenue
11.2024 - 01.2025
  • Consulted with clients to determine style preferences
  • Increased client retention rates by offering ongoing support and follow-up consultation
  • Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes, and accessories.
  • Provided expert guidance during shopping excursions, ensuring efficient use of time and resources
  • Implemented successful marketing strategies such as social media campaigns, instgram posts, and networking events to attract new potential clientele.
  • Maintained a high level of professionalism at all times, respecting client confidentiality and privacy while providing exceptional service.
  • Nurtured a creative environment during one-on-one sessions that allowed exploration of new styles tailored to each individuals preferences.
  • Enhanced client satisfaction by providing personalized style consultations and wardrobe assessments.
  • Curated on-trend fashion ensembles for various occasions, boosting client confidence and enhancing personal style.

Sales Associate Men's Wear

Neiman Marcus
10.2023 - 10.2024


  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions
  • Educated clients on current promotional offerings
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offered tailoring if needed
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications and relationships.
  • Increased customer loyalty with personalized shopping experiences.
  • Engaged in conversation with customers to better uncover individual needs.

Sales Associate

Golden Goose
08.2023 - 10.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Built relationships with customers
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Fulfillment Lead

Nordstrom
05.2023 - 07.2023


  • Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
  • Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
  • Facilitated strong communication between the fulfillment department and other company departments, ensuring seamless collaboration in support of overall business objectives.
  • Troubleshot issues related to order processing or shipping, promptly resolving problems to minimize delays or negative customer experiences.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Followed orders precisely for correct items, sizes and quantities.

Store Manager

Sleep Number Corporation
04.2017 - 10.2022
  • Achieved store sales from 2018 of $1.2M to over $4.2M in 2022
  • Awarded President's Circle Manager in 2019 and 2020
  • Awarded Stock Options by Sleep Number for Manager Performance in 2020
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and corporate communications from District Manager.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Trained and guided team members to maintain high productivity and performance standards.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of corporate directed merchandise displays.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Interacted well with customers to build connections and nurture relationships.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and zero turnover.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Responsible for both personal sales goals and store sales goals monthly and annually

Education

Bachelor of Science - Business Administration And Management

Oklahoma City University
Oklahoma City, OK

Skills

  • Client relationship building
  • Problem-solving skills
  • Written and oral communication skills
  • Customer relations
  • Store operations
  • Branding
  • Excellent people skills
  • Friendly and positive
  • Goal oriented
  • Exceptional customer service
  • Outstanding communication skills
  • Outgoing personality
  • Creativity
  • Goal and performance driven
  • Product intelligence
  • Complex Problem-solving
  • Sales strategies
  • POS system operation
  • Workload prioritization
  • Meeting deadlines
  • Policies and procedures
  • Documentation skills
  • Upselling
  • Product knowledge
  • Professional demeanor
  • Adapt to diverse groups
  • Retail operations
  • Strategic thinker
  • Sales development
  • Building rapport

Accomplishments

Former Professional Dancer/Performer: Walt Disney World. MGM Grand Las Vegas. Tokyo. Japan. XFL Football

Interests

EDM, Pilates Art Fashion my dog PatsyDisco Balls:)

Timeline

Personal Stylist

Saks Fifth Avenue
11.2024 - 01.2025

Sales Associate Men's Wear

Neiman Marcus
10.2023 - 10.2024

Sales Associate

Golden Goose
08.2023 - 10.2023

Fulfillment Lead

Nordstrom
05.2023 - 07.2023

Store Manager

Sleep Number Corporation
04.2017 - 10.2022

Bachelor of Science - Business Administration And Management

Oklahoma City University

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Erika Edge