Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ERIKA EDWARDS BROWN

Wesley Chapel,FL

Summary

Dependable and quick-learning team player with effective communication and organization skills. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Manages multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Accounting Clerk

Hillsborough County Human Resources
08.2010 - Current
  • Monitor incoming payments and timely collections
  • Increase processing efficiency by managing vendor relationships and resolving disputes promptly.
  • Provide exceptional customer service when addressing customer inquiries related to invoices, payments, or account balances.
  • Achieve prompt expense reimbursements for employees by accurately verifying receipts and documentation against policy requirements before submission.
  • Process monthly invoices in a timely manner with consistent accuracy.
  • Manage accounts payable and receivables
  • Maintain accounting records utilizing Oracle
  • Monitor status of accounts receivable and payable to facilitate prompt processing.
  • Identify and resolve internal accounting variances to promote data accuracy.
  • Track expenses to comply with budgets.
  • Process payments and documents such as invoices, journals, and employee reimbursements
  • Process PCard payments and reconcile statements for accuracy to process transactions.
  • Check general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
  • Verify items billed against items received and reconcile the differences through follow-up with vendor.
  • Coordinate office supply ordering to ensure materials are available for daily office operations and training needs
  • Record deposits and track expenses.
  • Match purchase orders with invoices and record necessary information.
  • Manage and respond to correspondence and inquiries from customers and vendors.
  • Effectively communicate with customers and vendors about payment needs
  • Research and identify new vendors and suppliers to obtain competitive pricing for special project ordering
  • Manage travel by creating customized travel packages tailored to employee's preferences when needed
  • Monitor and control event expenditures to meet budget provided
  • Train and mentor new personnel hired to fulfill various roles.
  • Organized company events such as holiday parties to foster a positive work culture within the organization.

Sr Secretary / Office Assistant III

Hillsborough County Risk Mgt & Safety
06.2000 - 09.2010
  • Improved office efficiency by maintaining an up-to-date inventory of supplies and proactively ordering necessary items as needed.
  • Assisted in the preparation of presentations or reports, ensuring accuracy and professionalism in all documents produced.
  • Maintained a welcoming environment for visitors by greeting guests professionally, managing phone calls, and directing inquiries to appropriate personnel promptly.
  • Developed strong working relationships with external vendors or partners through consistent communication, negotiation skills, and exemplary customer service.
  • Optimized workflow efficiency by prioritizing tasks effectively based on urgency levels while remaining adaptable to shifting priorities.
  • Supported departmental goals by providing reliable assistance to colleagues as needed, effectively demonstrating teamwork skills and a strong sense of responsibility.
  • Drafted agendas, recorded and transcribed minutes, and generated documents for SAC meetings
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to office employees by copying, faxing, and filing documents.
  • Responded to emails and other correspondence to facilitate communication with employees
  • Updated spreadsheets and databases to track, analyze, and report Safety training courses and participation.
  • Handled daily training scheduling and provided administrative support for entire department.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Recorded and tracked operational expenses to identify and eliminate wasteful spending.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Liaised between employees, safety coordinators, and vendors to maintain effective lines of communication.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Managed filing system, entered data and completed other clerical tasks.
  • Continually sought methods for improving daily operations, communications with employees, recordkeeping, and data entry for increased efficiency.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Increased Safety training participation by producing quarterly Countywide training calendar with detailed course descriptions, who should attend, and training requirements
  • Coordinated the scheduling of mandatory safety training sessions for all employees, ensuring timely completion and accurate recordkeeping.
  • Established strong working relationships with external vendors and consultants, leveraging their expertise in specialized areas of workplace safety when needed.
  • Coordinated County Safety Fair to bring awareness to Risk Management and Safety and its offerings
  • Maintained accurate records of employee participation in safety training courses
  • Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
  • Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
  • Created and maintained detailed training records and reports for management review.
  • Produced training manuals, presentations, and related course materials for enhanced training needs
  • Scheduled and coordinated training sessions including booking facilities, assigning instructors, and providing material needed for training courses.
  • Monitored training reports within the HRIS system for respective roles to promote initial and annual training completion.
  • Verified training program compliance with applicable laws and regulations.
  • Coordinated Safety training schedule for all County employees to optimize training initiatives
  • Built and maintained professional relationships with safety vendors and suppliers.
  • Supervised a staff of 9 Light Duty employees to oversee daily operations of the department, ensuring smooth workflow, and timely completion of tasks.

Sr Secretary

Hillsborough County Ins & Claims
09.1997 - 06.2000
  • Streamlined office processes by implementing efficient filing and organizational systems.
  • Improved office efficiency by maintaining an up-to-date inventory of supplies and proactively ordering necessary items as needed.
  • Maintained a welcoming environment for visitors by greeting guests professionally, managing phone calls, and directing inquiries to appropriate personnel promptly.
  • Screened visitors before sending them to the person of their choice
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Sr Mail Clerk

Public Utilities
Tampa, FL
11.1992 - 09.1997
  • Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
  • Processed and organized incoming mail for distribution to appropriate departments.
  • Used MailEx mail processing equipment to sort customer payments mailed in
  • Typed customer letters to outline payment agreement made with Customer Service
  • Coordinated mail delivery and pick-up with outside Public Utilities locations
  • Managed incoming correspondence, ensuring proper distribution and timely response from appropriate personnel.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Input customer's meter installation into databases.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Edited and proofread documents for accuracy and completeness.
  • Edited documents to keep company materials free of grammar errors.

Education

High School Diploma -

Tampa Bay Tech High School
Tampa, FL
06.1989

Skills

  • Journal updates
  • Records Management
  • Year-end reports
  • Expense Reports
  • Invoicing and collections
  • Expense Tracking
  • Administrative Support
  • Data Processing
  • Recordkeeping
  • General Ledger Entries
  • Data Analysis
  • Research and due diligence
  • Invoice Processing
  • Proficient in Oracle and OnBase
  • Team Collaboration
  • Account Reconciliation
  • Clerical Support
  • Accounts receivable management
  • General ledger accounting
  • Payment Processing
  • Interpersonal Relations
  • Cash Flow Management
  • Payroll
  • Staff Management
  • Payroll Processing
  • Data Entry
  • Invoicing and Billing
  • Customer Service
  • Microsoft Excel
  • Accounts Payable
  • Presentation Development
  • Accounts Receivable
  • Invoice Verification
  • Accounts Payable and Receivable
  • Journal Entries
  • Purchase Order Management
  • MS Office
  • Payment Tracking Systems
  • Invoice balancing

Certification

  • Notary License -

Timeline

Accounting Clerk

Hillsborough County Human Resources
08.2010 - Current

Sr Secretary / Office Assistant III

Hillsborough County Risk Mgt & Safety
06.2000 - 09.2010

Sr Secretary

Hillsborough County Ins & Claims
09.1997 - 06.2000

Sr Mail Clerk

Public Utilities
11.1992 - 09.1997

High School Diploma -

Tampa Bay Tech High School

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ERIKA EDWARDS BROWN