Erika Elizondo
San Antonio
Summary
Healthcare professional with extensive experience at University Hospital, specializing in case management and patient advocacy. Demonstrated success in developing customized care plans that improve patient outcomes through effective communication and leadership. Proficient in electronic health records and community resource coordination, providing optimal support for families and individuals.
Overview
16
16
years of professional experience
Work History
Case Manager Home Visitor
University Hospital
San Antonio
07.2019 - 05.2025
- Conducted comprehensive assessments to create tailored care plans for family's needs.
- Facilitated in-home services to provide personalized support for families and individuals.
- Executed regular home visits to assess family dynamics and adjust care plans.
- Collaborated with social workers and healthcare professionals to improve patient outcomes.
- Instructed families on effective parenting techniques and essential health practices.
- Maintained accurate records and generated detailed reports for healthcare evaluations.
- Offered guidance on parenting strategies and available community resources.
Medical Records/Referrals
Endocrinology Nuclear Medicine
San Antonio
03.2016 - 07.2019
- Digitized medical records into EMR to improve accessibility and compliance.
- Audited charts to ensure accurate documentation and proper filing of medical records.
- Secured authorizations from insurance providers for various procedures.
- Managed patient communications and appointment confirmations, optimizing schedule flow.
Clinic Leader
Rafael Parra MD
San Antonio
07.2009 - 07.2015
- Facilitated medical record requests while ensuring compliance with release form protocols.
- Processed billing for medical records, managing payments with high accuracy and efficiency.
- Scheduled patient appointments and oversaw authorization processes for seamless service delivery.
- Assisted physicians with minor procedures, delivering exceptional care to patients.
Education
Bachelor's degree - Healthcare Administration
The College of Health Care Professions-Southwest
Houston06.2025
Medical Assistant -
Career Point College
San Antonio05.2001
Basic Studies -
Burbank High School
San Antonio, TX05.2000
Skills
- Healthcare management and medical records
- Project and case management
- Electronic health records (EHR)
- Patient communication and crisis intervention
- Community resource coordination
- Budgeting and scheduling
- Compassionate leadership
- Analytical problem solving
- Attention to detail
- Active listening and relationship building
- Data analysis
- Care coordination
- Patient advocacy
- Record management
- Effective communication
- Team collaboration
- Positive attitude
- Stress management
- Home visits and inspections
- Referral coordination
- Patient support
- Decision-making
Languages
- English
- Spanish (Bilingual)
Languages
Spanish
Professional
References
References available upon request.
Timeline
Case Manager Home Visitor
University Hospital
07.2019 - 05.2025
Medical Records/Referrals
Endocrinology Nuclear Medicine
03.2016 - 07.2019
Clinic Leader
Rafael Parra MD
07.2009 - 07.2015
Bachelor's degree - Healthcare Administration
The College of Health Care Professions-Southwest
Medical Assistant -
Career Point College
Basic Studies -
Burbank High School
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