Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Erika Elliott

Germantown,MD

Summary

Dynamic professional with a proven track record at Ulta Beauty Inc., excelling in customer service and relationship building. Adept at tailoring solutions to meet diverse client needs, I leverage strong communication skills and product knowledge to enhance customer satisfaction and drive sales. Committed to ongoing education and maintaining high hygiene standards.

Overview

3
3
years of professional experience

Work History

Waxer

European Wax Center
10.2024 - Current

-Educated clients on medication-related safety measures and pre/post-care guidance for waxing services

-Determine optimal wax and skincare solutions for guests.

-Coordinated future sessions according to customer preferences.

-Evaluated guest skin requirements to propose appropriate products.

-Executed comprehensive body waxing

-Tailored solutions for clients with health constraints.

Canvasser

Reliable Contractors
09.2024 - 10.2024
  • Maintained a positive attitude and high energy levels throughout long hours of door-to-door outreach, contributing to team morale.
  • Improved campaign visibility by strategically placing yard signs, posters, and other promotional materials throughout the community.
  • Utilized data-driven strategies to target specific demographics for increased voter outreach effectiveness.
  • Collaborated with fellow team members to ensure consistent messaging and seamless coordination of canvassing activities across neighborhoods.
  • Adapted communication style to address diverse populations effectively, ensuring inclusivity and respect for all individuals encountered.
  • Discussed customer feedback with management to optimize customer experience.
  • Responded to customer questions and objections to address concerns and build rapport.
  • Maintained accurate records of interactions with constituents to inform future campaign strategies and improve overall efficiency.
  • Built relationships with customers to support ongoing sales and customer retention initiatives.
  • Navigated challenging conversations with diplomacy, successfully addressing objections while maintaining a professional demeanor.

Arch Expert

Ulta Beauty Inc.
09.2022 - 04.2023
  • Participated in ongoing professional development opportunities to stay current with industry trends and techniques.
  • Educated clients on proper brow maintenance and product usage for optimal results at home.
  • Ensured compliance with all sanitation guidelines by conducting regular workstation inspections.
  • Developed customized arch plans based on facial structure analysis and client preferences, ensuring high-quality results tailored to individual needs.
  • Provided exceptional customer care by addressing concerns promptly and offering alternative solutions when necessary.
  • Streamlined appointment scheduling processes for improved efficiency in managing client bookings.
  • Mentored new employees on best practices for arch services, contributing to overall team success and growth.
  • Contributed to a positive salon atmosphere by maintaining a clean, organized work station and adhering to hygiene standards.
  • Maintained a consistent clientele base through excellent customer service and communication skills.
  • Increased salon revenue with upselling techniques for additional services and products.
  • Established trust and rapport with clients of diverse backgrounds by demonstrating cultural sensitivity and a genuine interest in their unique needs.
  • Assisted management with inventory control, tracking product usage, and placing timely orders for supplies as needed.
  • Achieved high levels of customer loyalty through diligent follow-up calls after appointments to confirm satisfaction.

Education

Aesthetics

Academy of Professional Cosmetology
Bentonville, AR
07.2022

Skills

  • Strong customer service
  • Patience and tolerance
  • Flexible scheduling
  • Hygiene and cleanliness
  • Professional communication
  • Discretion and confidentiality
  • Continuing education commitment
  • Pain management techniques
  • Product knowledge expertise
  • Proper sanitation practices
  • Appointment scheduling proficiency
  • Adaptable to client needs
  • Waxing technique mastery
  • Anatomy and physiology
  • Stress management techniques
  • Sales and upselling
  • Teamwork
  • Marketing and promotion
  • Problem-solving
  • Time management
  • Attention to detail
  • Social skills
  • Multitasking
  • Reliability
  • Excellent communication
  • Active listening
  • Adaptability and flexibility
  • Workspace organization
  • Relationship building and management
  • Adaptable to changing client needs
  • Data entry
  • Conflict resolution

Accomplishments

-Awarded most clients of the month at APC July 2022

-Awarded most retail sold for the month at APC June - July 2022

-Noticed for having the most sales in the district for 6 months at ulta.

Timeline

Waxer

European Wax Center
10.2024 - Current

Canvasser

Reliable Contractors
09.2024 - 10.2024

Arch Expert

Ulta Beauty Inc.
09.2022 - 04.2023

Aesthetics

Academy of Professional Cosmetology
Erika Elliott