Erika Ellis
Graham,WA
Summary
Dedicated supervisor with proven ability to establish and maintain excellent communication and relationships with clients and team members, able to identify customer needs and deliver effective solutions to problems. Over a decade of management experience in food industry combined with a superior knowledge of the customer service industry, for several years led a team of 12 - 15 employees to meet quality standards while setting goals, monitoring performance, producing reports among other duties. Bilingual, hardworking, and ready to join my next team.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Commercial Customer Service Representative
Dawnfoods
Fife, WA
11.2021 - Current
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Certified Spanish Interpreter
DSHS/HCA
Pierce County, WA
07.2017 - 11.2021
- Medical and social service certified interpreter
- Legal Document translator.
- Attended training sessions on new technologies used in the field of interpreting.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Interpreted conference calls and other workplace communications in real-time.
- Facilitated communication between non-English speaking patients and healthcare providers.
- Maintained confidentiality regarding all interpreted information while adhering to professional standards of ethics.
Account Manager
STITA Taxi
Seattle, WA
05.2015 - 11.2018
- Managed clients' accounts, followed up with customers, established new service contracts and worked closely with other departments to ensure quality service.
- Resolved customer complaints in a timely manner.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Collaborated with marketing team to develop promotional materials for clients.
- Renewed existing accounts by cementing trusting relationships with customers.
- Built and maintained productive relationships with customers and internal partners.
Customer Service Representative
U.S. Motor Works
Santa Fe Springs, CA
03.2012 - 06.2013
- Processed and followed up on orders in the company's database, answered emails and filled out reports
- Helped implement new ways of improving the department performance.
Manager
Boston Market
Redondo Beach, CA
03.2003 - 05.2011
- Handled daily deposits, solved issues, provided excellent customer service, wrote multiple daily reports, kept track of inventory, ensured that there were no overages or shortages, and supervised employees.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Established processes to ensure efficient workflow throughout the day.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Monitored staff performance and addressed issues.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Business Administration
Chaffey College
12.2007
Communication Science
San Martin de Porres University
12.2000
High School Diploma -
Walt Whitman School
12.1997
Business Administration And Management
Pierce College
Puyallup, WASkills
- Critical thinking and problem solving
- Fast Learner
- Ability to Work in a Team
- Ability to Multitask
- Computer Skills
- Ability to Work Under Pressure
- Leadership Skills
- Excellent Customer Service Skills
- Spanish Fluency
- Able to adapt to new processes
- SAP knowledge
Certification
- Medical Interpreter Certification
- Social Services Interpreter Certification
References
References available upon request.
Timeline
Commercial Customer Service Representative
Dawnfoods
11.2021 - Current
Certified Spanish Interpreter
DSHS/HCA
07.2017 - 11.2021
Account Manager
STITA Taxi
05.2015 - 11.2018
Customer Service Representative
U.S. Motor Works
03.2012 - 06.2013
Manager
Boston Market
03.2003 - 05.2011
Business Administration
Chaffey College
Communication Science
San Martin de Porres University
High School Diploma -
Walt Whitman School
Business Administration And Management
Pierce College