Summary
Overview
Work History
Education
Skills
Timeline
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Erika Ems

Bloomington,Indiana

Summary

Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.

Overview

12
12
years of professional experience

Work History

Publishing Consultant

Author Solutions
01.2024 - Current
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Called clients based on metrics per day to hit call goals
  • Utilized Salesforce to keep track of customer information and pipeline management
  • Maintained up-to-date knowledge of product and service changes.

Solutions Coordinator

Peterman Brothers
12.2022 - 12.2023
  • Completed Peterman online university training for plumbing
  • Completed tasks in Service Titan related to plumbing and electrical sales
  • Utilized the proprietary CRM to follow up on plumbing and electrical calls that had open estimates
  • Explained financing options to customer over the phone, assist customers with the finance application process, and closed sales
  • Handled customer objections, built jobs in Service Titan, made sure jobs installed without issue, and answered questions when technicians called to assist in the closing of a sale
  • Handled relationships with the plumbing and electrical technicians from the Indianapolis location as well as all the branches, Columbus, Bloomington, Muncie, Fort Wayne, and Lafeyette
  • Was the top performing inside sales performer three out of the twelve months of employment.

Family Case Manager

Indiana Department of Child Services
11.2021 - 03.2022
  • Completed 3 months of Cohort training
  • Worked in Permanency helping client families once there was an open case established
  • Facilitated Child and Family Team Meetings to create a plan of action for the family
  • Assessed Hotline calls during on-call shifts
  • Wrote court reports and assessed medical records for upcoming court dates
  • Uncovered families underlying needs to recommend the proper services for those needs.

Sales and Marketing Manager

Urban Air Adventure Park
11.2018 - 09.2019
  • Use Salesforce to keep track of all inbound and outbound sales efforts
  • Book events for companies, groups, and birthdays
  • Manage all social media and online review sites and respond in a timely manner to customers
  • Create and implement marketing campaigns
  • Initiate a sales goal and tracking method for the company
  • Manage the parties and events during peak operating times.

Sales Manager

Scene75 Entertainment Center
08.2015 - 02.2018
  • Manage the sales office of Scene75
  • Schedule events, company, group, and birthday parties
  • Manage goals based on our KPI based on outbound phone calls, inbound phone calls, and booking goals
  • Created a CRM for the office which was Zoho
  • I initiated the program utilization in the company and trained other locations and other Sales Managers
  • Network in the Community to find the needs and see how Scene75 could be of service
  • Manage the special events that happened in the facility like After Prom
  • Grew the sales office from 2016-2017 by over 50% over LY.

Sales Manager

Macy's
10.2011 - 03.2015
  • In charge of hiring sales associates and onboarding new hires
  • Plan special events to bolster sales
  • Coach associates based on their behavior and productivity
  • Handle stock issues, scheduling, and hiring for the department
  • Coach Sales Associates to sales goals, loyalty goals, and scorecards
  • Won the Sales Manager of the Year Award out of 7 other Sales Manager's for beating Last Years and Goal Numbers in 2015.

Education

B.S. in Human Development and Family Science -

The Ohio State University
Columbus, Ohio
06.2010

Skills

  • Project Implementation
  • Goal Setting
  • Work Planning and Prioritization
  • Problem-Solving
  • Client rapport
  • Client Relationships
  • Idea Development and Brainstorming
  • Time Management
  • Problem Resolution
  • Remote Office Availability

Timeline

Publishing Consultant

Author Solutions
01.2024 - Current

Solutions Coordinator

Peterman Brothers
12.2022 - 12.2023

Family Case Manager

Indiana Department of Child Services
11.2021 - 03.2022

Sales and Marketing Manager

Urban Air Adventure Park
11.2018 - 09.2019

Sales Manager

Scene75 Entertainment Center
08.2015 - 02.2018

Sales Manager

Macy's
10.2011 - 03.2015

B.S. in Human Development and Family Science -

The Ohio State University

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Erika Ems