Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erika Enriquez

2828 N Tolman Dr Tucson,AZ

Summary

Trustworthy, dependable, responsible, proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Overview

9
9
years of professional experience

Work History

Technologist Assistant

Radiology Ltd
01.2019 - Current
  • Maintained accurate patient charts and medical records.
  • Cleaned and sterilized instruments, equipment and surfaces.
  • Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
  • Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
  • Evaluated patient histories and medical records for accuracy and completeness.

Centralized Scheduling

Radiology Ltd
01.2018 - 01.2019
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Followed up with patients to reschedule missed appointments.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.

Imaging Support Specialist

Radiology Ltd
01.2016 - 01.2018
  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

Patient Services Representative

Radiology Ltd
01.2015 - 01.2016
  • Used Royal to schedule appointments.
  • Assisted patients in filling out check-in and payment paperwork.
  • Balanced deposits and credit card payments each day.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Took copayments and compiled daily financial records.
  • Built and maintained positive working relationships with patients and staff.

Education

Certificate - Medical Administration

Pima Medical Institute
Tucson, AZ
08.2014

High School Diploma -

Amphitheater High School
Tucson, AZ
05.2013

Skills

  • Team collaboration
  • Strong work ethic
  • Knowledge in the use of common office software
  • Self-Driven and Motivated
  • Great work under pressure
  • Customer Service

Timeline

Technologist Assistant

Radiology Ltd
01.2019 - Current

Centralized Scheduling

Radiology Ltd
01.2018 - 01.2019

Imaging Support Specialist

Radiology Ltd
01.2016 - 01.2018

Patient Services Representative

Radiology Ltd
01.2015 - 01.2016

Certificate - Medical Administration

Pima Medical Institute

High School Diploma -

Amphitheater High School

Similar Profiles

CREATE PROFILE
Erika Enriquez